The hospitality world will reopen, but it will do so in a staggered manner. This means that once dates are given by governmental authorities, properties will all be scrambling for revenue from customers who now have a markedly different set of deman…
COVID-19: Olivier Jolivet, CEO of COMO Group, on the future of travel in a post-pandemic era
Luxury hotels and resorts have always positioned seclusion, exclusivity and a host of wellness options as touchpoints in their offerings. Moving forward, the Covid-19 pandemic begs the question of whether the travel industry will follow suit. With o…
Unconstrained Voices
For everyone whose lifeblood is the hotel industry, the last few months have been heartbreaking. Of course, COVID-19 has wreaked havoc and unimaginable pain and hardship for countless people around the world, but we could never have imagined seeing …
You Can’t Automate Your Customer Relationship
I recently wrote an article in Forbes about how three out of four customers are more loyal to your employee than your business. This research came from OnePoll on behalf of DaySmart Software. They surveyed 2,000 Americans and found that in many busi…
Survey: Travel Resuming, But Only 44% Of Americans Planning Trips In 2020
WASHINGTON (June 30, 2020) – A survey conducted by Morning Consult commissioned by the American Hotel & Lodging Association (AHLA) found that only 44 percent of Americans are planning overnight vacation or leisure travel in 2020, with high interest …
Boutique hotel brand, Hotel Indigo®, Opens first hotel in Cyprus
IHG® Hotels & Resorts opens the first and only branded boutique hotel in Cyprus – Hotel Indigo® Larnaca. Each of the hotel’s 40 bedrooms are all uniquely designed and inspired by Cyprus’s craft heritage with balconies overlooking the picturesque cit…
TRIBE – With over 50 hotels in the pipeline, Accor intensifies the development of its lifestyle brands
Accor is stepping up its ambition in the lifestyle sector with TRIBE, a rapidly expanding midscale brand, which is exceeding initial expectations and planning to open more than 50 hotels globally… In Europe, in addition to Paris, Amsterdam or Wars…
Ireckonu: Hospitality’s First Customer Data Platform (CDP)
Amsterdam – Ireckonu solidifies itself as hospitality’s premiere Customer Data Platform. Ireckonu has continuously showcased their Guest Experience Framework as a Middleware platform that enables true guest experience. “Once we did the research [int…
Wyndham Hotels and Resorts Grows La Quinta® by Wyndham Brand Internationally
London — Wyndham Hotels & Resorts, the world’s largest hotel franchising company with 9,300 hotels across approximately 90 countries, today announced plans to further expand its La Quinta® by Wyndham brand with the addition of two new hotels in Tur…
Greece Must Attract Its Largest Source Market To Reboot Vital Part Of Its Economy, Says GlobalData
Greece saw 35.3 million international arrivals in 2019 and was forecast to welcome 37.1 million arrivals in 2020 pre-COVID-19. However, the impact of COVID-19 has seen that projection fall to 24.3 million, according to the latest figures from Global…