Holiday Shopping 2025: More Spending, More Stress, More AI

Holiday shoppers are preparing to spend more this season, but there’s a catch. Accenture’s 19th Annual Holiday Shopping Survey reveals that much of this increased spending reflects higher prices, not higher confidence. The result is a stressed-out shopper base struggling to make every penny count while drowning in a sea of confusing offers and promotions. These consumer behaviors and the rise of AI-driven solutions offer important insights not just for retailers, but for travel and tourism professionals navigating similar challenges in their own industry.

Iconic Swiss active lifestyle hotel selects Shiji’s integrated hospitality technology ecosystem

Shiji, the global leader in hospitality technology, has been selected as the technology partner for Le Clay, a highly anticipated active lifestyle hotel opening in the UNESCO-listed Lavaux region overlooking Lake Geneva. Le Clay will implement Shiji’s hospitality ecosystem, including Daylight PMS, Infrasys POS, Meridian Experiences, Reviewpro Reputation, and Stellaris Digital, to deliver a seamless, fully integrated guest experience. The decision reflects the hotel’s vision to offer modern, connected hospitality that blends wellness, nature, and culture.

HSMAI Europe Announces Strategic Partnership with TrustYou for 2026–2027

HSMAI Europe is pleased to announce a two-year strategic partnership with TrustYou, the leading hospitality AI platform specialising in guest intelligence, reputation management, and data-driven customer experience optimisation. Under the agreement, TrustYou becomes an HSMAI Europe Organisational Vendor Member and enters into a two-year strategic sponsor partnership, bringing deep guest-intelligence expertise into HSMAI Europe’s growing portfolio of initiatives and industry programmes.