Category: Recent News

Hilton (NYSE: HLT) announced today that Hampton by Hilton has been ranked the No. 1 hotel franchise on Entrepreneur’s Franchise 500® for the 17th consecutive year, extending the brand’s record-setting run at the top of the Lodging category. Hampton by Hilton also ranked as the No. 8 brand overall on Franchise 500® – moving up one spot from No. 9 in 2025 – and marking the 11th year in the top ten.

Oracle OPERA Cloud hospitality platform has been approved by IHG Hotels & Resorts (IHG) as a cloud-based property management system (PMS) for its estate in the Americas, and EMEAA (Europe, Middle East, Africa, and Asia) regions. With this approval, Oracle joins IHG’s exclusive list of approved property management systems, enabling franchisees and hotel owners to make tech decisions that best suit their individual business needs.

Best Western Hotels & Resorts, the globally recognized hospitality brand within the BWH Hotels portfolio, and the world’s largest travel guidance platform, Tripadvisor, today announce the launch of their new “Go for the Goal” platform, an innovative AI-powered trip planning experience designed to help soccer fans plan multi-city travel itineraries ahead of the world’s biggest international soccer tournament in Summer 2026.

This year, GuestRevu has once again stood out in the global hotel technology landscape, being named 2026’s Best Guest Survey Software by HotelTechReport. In addition to this top honour, GuestRevu also finished in the top 3 in the Reputation Management category and ranked among the Top 10 in the Hotelier’s Choice Awards. Feedback contributing to these accolades was gathered from 489 unique hotels across the globe, highlighting the platform’s international reach and the strength of real-world insight behind this recognition.

Over the past few years, like to 3 to 5 years, conversations about generational differences in the workplace have grown noticeably more charged. What once felt like manageable tension has turned into open and public frustration, with leaders and teams often speaking past one another instead of engaging productively. These challenges are frequently attributed to differences in values, work ethic, or even expectations, yet that explanation overlooks what I consistently see on the ground: a leadership education that has not kept in pace with the workforce that is now expected to lead.

Today’s travellers expect to move fluidly between inspiration, research, and booking. They might discover a hotel on social media, validate it using AI tools or OTAs, and then book directly when the experience feels clear, valuable, and easy.

Modern sales leadership must rethink talent, incentives, and team design to scale revenue in 2026.

The Cultural Dimensions of Behaviour model from R.D. Lewis is a very inspirational observation. It is widely accepted that different cultures on the linear-active – multi-active – reactive triangle have a significant impact on our lifestyles, preferences and behaviours. Does the guest’s cultural background have a bearing on the demand for wellness and hospitality? Is our behaviour predetermined? Do hospitality and wellness providers need to observe these cultural determinants when creating and providing services? Do guests prefer familiarity or novelty?

In luxury hospitality, the most powerful statements are often the quietest ones. As bleisure travel continues to reshape guest expectations, hotels are increasingly judged not only by their public spaces or meeting facilities, but by the private moments that follow the moments when work gives way to experience.

Across Europe, the hotel check-in desk has quietly become one of the most critical pressure points in hospitality operations.