Category: Recent News

The Hospitality Sales and Marketing Association International (HSMAI) has released the 7th Edition of Hospitality Digital Marketing Essentials, the Certified Hospitality Digital Marketer (CHDM) certification study guide—the most comprehensive and up-to-date resource for hospitality professionals looking to deepen their digital marketing knowledge or prepare for the globally recognized CHDM certification.

Actabl, the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, today announced the launch of ProfitOwner, a business intelligence platform purpose-built for hotel ownership groups. Designed to provide real-time, standardized data across all properties—regardless of brand or management company—ProfitOwner gives ownership groups direct access to the insights they need to make faster, smarter decisions and take control of portfolio performance.

Welcome to the real South. Where the sun is king and conviviality is the order of the day. Enter the Noailles district. Contrasting, creative. A stone’s throw from the Old Port and the legendary Canebière. As you turn down a narrow alleyway, the majestic façade of our Amista hotel, adorned with lion heads, gargoyles and wrought-iron balconies, recounts a glorious past. Inside, the soul of a Provencal home awaits you.

If you were to look at her resume, it would tell you that Vanessa Osbourne, founder of Smart Hotel Manager, has spent her career solving complex issues and helping companies avoid costly mistakes to the tune of 7 to 20 million dollars a day. Her experience paints the picture of a highly motivated, highly accomplished woman who has found her foothold as a leader in high-stakes environments.

In hospitality, it’s the people who make the experience. From front-of-house to back-of-house, bar teams to boardrooms, it’s the care, passion and hard work of hospitality professionals that shape each guest interaction. Yet too often, those very teams are running on empty.

Travelodge, the UK’s first budget hotel brand, which operates over 600 hotels across the UK, Ireland and Spain, has exchanged contracts to develop a new 131-bedroom hotel in Watford.

I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove that customers are frustrated and lack confidence in how companies are using AI:

The evolution of revenue, distribution, and commercial management fundamentally shapes how the hospitality industry operates. Hotels are increasingly recognizing that their sales, marketing, and revenue strategies can no longer operate in isolation. Guest expectations are also shifting. Traditional silos are breaking down. This leads to integrated, data-driven approaches. A guest-centric focus is emerging. Commercial management is at the forefront, taking a holistic view. This includes revenue generation. It optimizes distribution. It also covers strategic sales and marketing. Shiji Insights spoke with Annemarie Gubanski, CEO of Taktikon. We discussed these critical shifts. Her insights reveal a combination of human intuition and tech intelligence.

Leonardo Hotels will be marking Diversity Day on 27 May by demonstrating how diversity is an integral part of everyday working life. This will involve the portrayal of genuine stories and honest points of view and the showcasing of an environment which fosters uniqueness.

International tourist arrivals (overnight visitors) increased by 5% in the first quarter of 2025 though results were mixed among regions and sub-regions.