Category: Recent News

OUTRIGGER Resorts & Hotels is pleased to report that three of its properties earned prestigious Travelers’ Choice Awards Best of the Best accolades from Tripadvisor, a distinction reserved for fewer than 1% of their eight million listings around the world.

While much of the hospitality world continues to talk about artificial intelligence as something “coming soon,” the truth is more sobering: AI is already here—and the smartest players are moving fast.

Online Travel Agencies (OTAs) are vital allies in hospitality. They expand reach, bring in new guests, and boost occupancy – especially in competitive markets. But to make the most of this partnership, properties must balance visibility and profitability with strategic planning.

Sitting down for breakfast with Tammy Pahel, Vice President of Spa and Wellness Operations at the Carillon Miami Wellness Resort (hereafter abbreviated as “the Carillon”), offers nothing short of a world of insight in the vast and restorative power that comprehensive wellness programming can bring to a hotel. Touching on all subject matter from nutrition, sleeptech and advances in fitness through to transformative wellness group retreats, energy healing and the future of the spa industry, two hours fly by before it’s time to head off to experience one of the hotel’s signature touchless therapy circuits.

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Is digital contactless technology a cost of doing business for hotels, or is it an opportunity to improve the overall hospitality experience and increase guest spend?Contactless experiences at hotels are often viewed as little more than a post-pandemic operational requirement or as a necessary convenience that guests demand in a hyper-digital world. This view leads many hoteliers and their asset owners to see these milestones in the guest journey as cost-saving centres, not as revenue management opportunities. This perception is not only outdated—it’s blocking both asset owners and hotel operators from taking advantage of untapped revenue potential with guests. The truth is far more powerful in the context of hotel management. While there are obvious cost savings, every step in the contactless guest journey presents a strategic opportunity to gain a higher net operating income, increase Net Promoter Scores (NPS), and drive significant increases in ancillary guest spend.

Pantoufle’s story is set in Marsanne, a hilltop village in the beating heart of Drôme Provençale. Since 1905, the central square of this unspoiled haven has been proudly overlooked by a stunning building that features exposed stone walls, Roman roof tiles and a structure that combines Provençal tradition with bourgeois influences. Today, a new chapter is being written within these hundred-year-old walls with the unveiling of Pantoufle, an original hotel concept where lounging is neither something to be ashamed of nor an option but instead a proudly defended right! In the heart of a charming village, Pantoufle is a destination off the beaten path, far from the tumult of tourist hotspots… an unexpected haven of peace. A second home, a countryside vacation, a pied-à-terre to let go in. Like a ship casting off, set down your bags and take the time to really live, completely unapologetically. For now, all you have to do is slip on your quilted slippers and make yourself at home.

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of Hotel Indigo Torquay with The Fragrance Group. The 153-room hotel marks the 26th open and signed Hotel Indigo in IHG’s UK & Ireland portfolio. Hotel Indigo Torquay adds to the market’s growing luxury and lifestyle collection and bolsters IHG’s reputation in one of the UK’s premier leisure destinations.

eviivo, an all-in-one property management system (PMS), has enhanced its integration with PayPal, enabling hospitality businesses to offer payment flexibility, help minimise failed transactions, and drive completed and high-value bookings.

In an industry where women make up the majority of the workforce but remain a minority in decision-making rooms, this endorsement is more than symbolic – it’s strategic.