Chefs are creative individuals and I’m continually blown away by what these professionals can do when challenged to explore their passion. But a restaurant needs some marketing sensibility if it going to thrive, especially in a hotel or urban capaci…
Hospitality Unsettled Podcast: Health, Hospitality and Peek Performance
“My perspective on health has changed significantly, from these two siloed approaches of diet and exercise to broadening out to a more network view of health and the interrelationships going on within us.” This quote, in combination with a conversat…
Hilton Reports Third Quarter Results
MCLEAN, Va. – Hilton Worldwide Holdings Inc. (“Hilton” or the “Company”) (NYSE: HLT) today reported its third quarter 2020 results. The following results reflect the material impact that the novel coronavirus (“COVID-19”) pandemic has had on Hilton’…
Decoding Empathy – Looking Through The Lens Of An Employee In The Service Industry
To give some context, it began early this year, when large numbers of employees were starting to get laid off from their jobs, due to the severity of the pandemic and its devastating impact on the industries they were part of. Companies had to make …
Iceland, Argentina, Kazakhstan, Colombia and Turks and Caicos join over 145 destinations in adopting first ever global safety and hygiene stamp
London, UK – Iceland, Argentina, Kazakhstan, Colombia and Turks and Caicos are the latest major destinations to adopt the World Travel & Tourism Council’s (WTTC) global safety and hygiene stamp, which was launched earlier this year. The Safe Travels…
Best Western® Hotels & Resorts Enhances Industry-leading We Care Clean ℠ Program With P&g Professional Partnership
Phoenix, Best Western® Hotels & Resorts (BWHR) continues to enhance its industry-leading cleaning program, We Care CleanSM, through its partnership with P&G Professional, the away-from-home division of Procter & Gamble. Today BWHR announced the addi…
Blue Water Resort & Casino Selects Agilysys rGuest Express to Streamline Guest Self-Service and Improve the Guest Journey
ALPHARETTA, GA. — November 3, 2020 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Blue Water Resort & Casino has expanded its existing Agilysys relation…
What Hotel KPIs Analyze Complete Operational Performance?
Consulting the right hotel KPIs can help juice a hotel’s bottom line. But just any old metric won’t do. If hoteliers want to uncover financial weak spots, revamp operations and boost profit, it requires complete operational metrics. These KPIs measu…
IDeaS and protel go Hand-in-Hand Like Profitability and Efficiency as an Impressive 100-Integrations Milestone is Achieved
protel and IDeaS are pioneers and global technology powerhouses. protel is a hotel technology solution that provides hotels with everything they need to run the day to day operation of a hotel including PMS, contactless technologies, and integration…
The ‘New Normal’: Reimagining Revenue Management in a COVID-19 World
To best understand why historical data becoming obsolete is such a game-changing factor in the ‘new normal’ of revenue management, imagine that an RMS algorithm is like a recipe for your favourite meal, which has several ingredients and a sequence o…