The UK’s data privacy watchdog has fined the Marriott Hotels chain £18.4m for a major data breach that may have affected up to 339 million guests. The Information Commissioner’s Office (ICO) said names, contact information, and passport details may …
Visioning The Post-COVID Era In Revenue Management
This crisis has been unlike any other, and here is how Revenue Management might evolve in the Post-COVID world: Reset the counter on historical trends (LOS, Booking windows, rate efficiencies), market segmentation, competitive set definitions, and p…
Natural Progression: Can The Pandemic Act as a Catalyst for more Sustainable Events?
After long periods of isolation, meeting planners and attendees are breathing a sigh of relief as safe, small meetings resume. Without a doubt, the situation remains fluid and restrictions are changing daily as some countries experience second and t…
An Important Announcement from Airbnb
Today, Airbnb Co-Founder and CEO Brian Chesky sent the following note to the Airbnb host community: Before I was an entrepreneur, I was a host. It all began on October 10, 2007 at an apartment on 19 Rausch Street in San Francisco. My roommate Joe an…
New International Code To Provide Greater Legal Protection For Tourists
Tourists are to be given greater legal protection as consumers under new plans being advanced by the World Tourism Organization (UNWTO). With restoring confidence a key priority for the sector, the International Code for the Protection of Tourists a…
Hospitality Financial Leadership Chapter 12 – Digging In
The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manag…
How Hard Rock Hotel Maldives rock & rolled an effective hotel voucher strategy
Amidst today’s situation, hotels need to find new and creative ways to encourage reservations. Dealing with skeptical travelers and managing re-openings after months of closure is a completely new setting for many hotels, and trying to capitalize on…
The economics behind hotel loyalty programs (with insights from a former Marriott VP)
In the past, I’ve reported on how loyalty programs are becoming even more important to airlines during the coronavirus pandemic. But after a discussion with Jeff Borman — the former VP of Revenue Management at both Marriott and Hilton — I’ve come to…
Greek Hospitality Industry Performance Q3 2020
Hotels are suffering amid a dramatic drop in demand. the covid-19 crisis hit hard the Greek hospitality sector as travel for business and leisure dried up. Our analysis shows that through the end of September 2020, room revenue of hotels in Athens a…
Accor launches digital ‘Order and Pay’ service at four UK hotels
Accor to has partnered with London based hospitality software provider Bizzon to launch a new digital F&B ordering service. The ‘Order and Pay’ technology enables guests to order food and drink from their mobile phones, with the choice of either pay…