All kinds of businesses use upselling to enhance the customer experience and maximize revenue on existing sales. From the McDonald’s server asking, “Do you want fries with that?”, to airlines offering seat upgrades, upselling provides a business the…
COVID-19 Recovery: How Hotels Can Reestablish Brand Trust
Fall is in full swing and as businesses continue to face myriad challenges related to COVID-19 and economic downturn, brand trust continues to stagnate across the travel, hospitality and leisure sector. As such, several behavioral and attitudinal sh…
HTNG Announces New Leadership Across Board of Governors and Executive Advisors
Hospitality Technology Next Generation (HTNG) introduces new hospitality executives to serve on the organization’s board of governors and veteran industry leaders to serve as executive advisors to the board. HTNG’s Board of Governors is the key dire…
Angie Hospitality Demonstrates Contactless, Smart Hotel Technologies at Cyber HITEC
LOS ANGELES, Calif. – Angie Hospitality® by Nomadix, the leading provider of voice-activated and contactless technology solutions for hotels, today announced it will demonstrate its new touchless technologies, including its in-room assistants, cas…
Hotel Kansas City Taps Knowland to Prospect Group Business Ahead of Grand Opening
ARLINGTON, Va. – Opening a new property requires not only the right environment and the right location, it also requires industry-leading prospecting tools to help sales build out their group business pipeline. Knowland, the leader in group hospital…
Compare Yourself To The Best
Stop comparing yourself to the competition. It’s okay to ask yourself, “What are they doing that we aren’t?” However, that can be a dangerous question. I use the word dangerous to warn you that all you are doing is “baseline thinking.” I call it tha…
EHL Sustainability Week 2020: A Virtual Edition
In early October, EHL held its 2020 Sustainability Week, which had been postponed due to the Coronavirus lockdown in March. The events held throughout the week were organized in collaboration with a cross-functional project team (volunteer staff mem…
Access Control Technology Will Help Reopen The Doors
As the industry welcomes travelers back, I believe the entire guest experience must be reimagined and reengineered to emphasize and safeguard the health and safety of guests. The way we, as an industry, choose to reopen will not only physically resh…
Smarter, Kinder, Safer: Booking.com Reveals Nine Predictions For The Future of Travel
AMSTERDAM – With few facets of our lives and world unchanged by the unparalleled impact of the Coronavirus (COVID-19) pandemic, travel too will be forever re-shaped by this extraordinary moment in time. Innovation within the travel industry will acc…
Radisson Arrives In Odessa, The Pearl Of The Black Sea
Radisson Hotel Group is proud to announce the signing of the Radisson Hotel City Centre Odessa , Ukraine – the Group’s first property in the historic port city on the Black Sea. The conversion of the existing ‘Hotel Milano’ on the famous Derybasivsk…