Category: Recent News

Guest data: Your greatest asset … and potentially your greatest liability.

Guests will experience refreshed facilities, including all guestrooms and the hotel restaurant.

Mövenpick, a premium brand of Accor, is excited to announce the opening of Mövenpick Living Istanbul Saklivadi, located in the vibrant heart of Istanbul and adjacent to the backdrop of a serene forest. Set to open its doors on April 17, 2024, the hotel will celebrate the brand’s passion for characterful hospitality and meaningful family moments, with an array of accommodation and culinary experiences for business, leisure and family guests.

At Accor, we recognize the importance of cultivating resilience through water stewardship and reducing our water footprint through ambitious, science-based initiatives ౼ working hand in hand with the hotels of our network to transform operations and practices while respecting the planetary boundaries.

In today’s digital age, a user-centered hotel website plays a crucial role in attracting and converting potential guests into bookings. With travelers increasingly relying on the internet to research and book accommodations, having a website that prioritizes user experience and meets their needs is of utmost importance.

The demographics of hospitality consumers are changing; millennials, Gen Z and Gen Alpha are now a predominant audience. These new audiences bring new guest expectations, from digitalised experiences and convenience to social consciousness. While the hospitality industry is already experiencing a significant digital adaptation to improve guest experiences through digital solutions and software, there are still many more strategies that businesses can adopt to meet the new guest demands.

Hot on the heels of opening 10 hotels last year, including its first properties in Greece, Japan, and Nepal, Dusit is on course to open even more properties this year – including the highly anticipated return of its legendary flagship Dusit Thani Bangkok and its debut in Saudi Arabia with Dusit Princess Al Majma’ah, Riyadh.

Shiji, the global hospitality technology innovator, is pleased to announce that Ohai Resorts has chosen Shiji’s Infrasys Cloud POS solution to enhance its innovative outdoor living concept, which is highly focused on sustainability and the motivations of local tourism. Infrasys is already live at Ohai Nazaré and will be deployed as the brand introduces its new concept in Peniche, Conil, Marbella, and Gandia. Designed for enterprise-level hotel groups with multiple properties, Infrasys offers a scalable and guest-centric platform, making it the perfect choice to power Ohai’s growth.

An effective hospitality technology stack should focus on the following seven (7) core areas of the guest journey while delivering a “data process flow” to facilitate the required operational capabilities that aligns with the hospitality provider’s desired guest experience with consideration for future requirements:

As renowned author Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset. Although artificial intelligence (AI) and automation are continuing to enhance the speed and efficiency of many hotel processes, customer service has often suffered, and personal interactions are increasingly hard to come by. Especially in an industry grounded in hospitality and personalization, this approach seems counterintuitive.