Category: Recent News

In a world where hotels, restaurants, and tourism organisations face unprecedented complexity – from digital disruption to climate challenges – Professor Ioannis S. Pantelidis of Ulster University invites us to look beneath the surface. His latest work, REEF: Transformational Leadership, draws on lessons from the ocean’s most adaptive ecosystems to inspire a new form of leadership – one that is rhythmic, empathetic, and resilient.

As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today’s high-end travelers are not just seeking opulent environments — they seek services that align with their values, lifestyles, and emotions. From wellness to hyper-personalization, luxury hospitality is embracing innovation to meet these modern demands.

In an era where digital check-ins and touchscreen menus dominate the guest experience, a surprising trend is quietly taking hold across the world’s most stylish hotels: the return of the pen.

I’m sure I’m not alone in feeling that the end of a great trip – whether for business or leisure – often sparks reflection. I think back on what stood out, while my mind drifts toward the next adventure: what I hope for, what I’d repeat, and what I’d do differently.

Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Arlo Hotels has adopted Canary’s guest management solutions to enhance service and streamline operations across its portfolio.

Say hello to Crafted, a new collection of hotels and clubs crafted by name, crafted by nature, opening its first destination, Crafted at Powdermills, on the 17th November.Set within a Georgian Grade II-listed country house, surrounded by ancient woodland, wildflower pastures, and a seven-acre private lake, Crafted at Powdermills reimagines traditional hospitality with a focus on rest, restoration, and creativity. Guests and locals alike are invited to step off autopilot and reconnect with the things that matter: nature, food, wellbeing, craft, people, and play. Outside, three beautifully crafted private cottages also await – named Ash and Oak (both with 3 bedrooms) and the spacious Lake House (5 bedrooms) each has a kitchen diner, cosy living space with a stove, and plenty of room to stretch out. The Lake House elevates a stay even further with a private garden, outdoor pool, and a deck onto the water. Perfect for larger groups, company retreats, birthdays, or unforgettable getaways.

Europe, the world’s most visited continent, attracts nearly 700 million travellers each year* — a testament to its rich culture, diverse landscapes, and warm hospitality. This remarkable success presents not only opportunities but also a shared responsibility to ensure tourism remains a force for good, enriching local communities while protecting the environment for generations to come.

Norway’s newest it place is here to make a statement. The long-anticipated Hobo Hotel Oslo opens amid growing buzz. With 181 rooms and no less than four different restaurant and bar concepts, it carries forward an idea inherent to the Hobo concept: that a hotel should be as alive and unpredictable as the city it is born from.

The Charles Hotel, Munich, unveils its newly redesigned Monforte Royal Suite, led by Lady Olga Polizzi, Director of design at Rocco Forte Hotels, in collaboration with Magdalena Onisko.

Shiji, the global leader in hospitality technology, has announced the release of its Q3 2025 Guest Experience Benchmark, revealing continued growth in global guest satisfaction alongside evolving trends in how travelers’ rate and review their stays.