Category: Recent News

Centara Hotels & Resorts, Thailand’s leading hotel operator, is excited to announce the launch of The Centara Collection, a curated portfolio of one-of-a-kind properties that celebrate individuality, authenticity and creativity, to immerse guests in the spirit of their destinations. Formerly known as the Centara Boutique Collection, the portfolio has been transformed and elevated to a new level of distinction.

2024 was another bustling year for the hospitality industry. As we close for the year, we thought we’d briefly look back and celebrate the incredible strides hotels and technology leaders made. From embracing cloud solutions to reshaping guest engagement strategies, Shiji Insights has been privileged to capture some memorable moments our customers and team members have made. Join us as we relive the trends, stories, and innovations that have contributed to the modern redefining of the art of hospitality.

RIU Hotels & Resorts has announced the launch of its fully revamped website and innovative mobile app, which have been designed to offer an exceptional user experience and enhance the chain’s omnichannel connection with its customers. With these new digital tools, the chain has upheld its commitment to providing an excellent level of customer service and staying abreast of technological development, always seeking to meet the needs and expectations of its guests in an increasingly digitalised world.

Hilton (NYSE: HLT) has announced the signing of four new hotels in Lyon, France, following franchise agreements with Arteloge.

Village Hotels acquires former Crowne Plaza Reading in the UK from Brightbay, Extendam sells budget hotels in Grenoble, Saint-Etienne and Valencia, Interesting Hotels acquires former Hilton Garden Inn Snowdonia, UK.

Stayntouch, a global leader in cloud-based hotel property management systems (PMS) and guest-centric technology, had a standout 2024, achieving a 146% year-over-year increase in new hotel customers added. This milestone, combined with strong platform adoption, fueled the highest year in revenue growth in the company’s history and sets the stage for continued success in 2025.

HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager, designed to further streamline and automate guest communication across the entire guest journey. By integrating real-time data from a hotel’s Property Management System (PMS), this tool significantly simplifies operations while delivering tailored and timely messaging to guests via WhatsApp, with SMS as a dependable fallback.

Every guest comment, gesture, and review tells a story about their stay, and these small moments of feedback add up to a clear picture of what guests value and what they wish worked better. Many hospitality teams collect extensive feedback yet miss subtle signals that point to deeper service opportunities. Professional hospitality teams recognize feedback analysis as a core skill that strengthens guest relationships and builds service quality. Using practiced techniques and systematic approaches, hospitality professionals can spot meaningful patterns and develop targeted service improvements that matter to visitors.

Following the success of the 2024 event, which marked its fifteenth successful year, G2E Asia and Asian IR Expo will return to Macau from May 7-9, 2025 at the Venetian Macao. With strong support from the Macao SAR government and key industry players, the event will once again foster growth and innovation across the gaming and non-gaming sectors.

Get ready for the latest Apple iOS 18.2 update to shake up strategies for hotel marketing with a redesign that affects how users engage with emails. As a digital marketing agency for hotels, we’ll remind you that iPhones make up over 50% of the share of smartphones in the U.S., so we don’t recommend ignoring this software update.