In the hospitality industry, online reviews can make or break a business. A glowing review can attract new guests, while a negative one can deter potential customers. But one factor that’s often overlooked is the power of a thoughtful response. Engaging with reviews—whether positive or negative—shows your guests that their feedback matters and helps build trust with future patrons. In this blog, we’ll explore actionable tips for responding to online reviews and turning every interaction into an opportunity for positive guest engagement.
HOTLIST 2024 Successfully Concludes Its Official Event Series
Ho Chi Minh City, December 20, 2024 – After six months of preparation, HOTLIST 2024, one of Vietnam’s most prestigious events in the tourism industry, concluded with resounding success at Hotel Nikko Saigon on December 18th.
Checking in Twice: Finding Out If Your Budget is Naughty or Nice
Season’s greetings! As the year comes to a close, so does our industry’s budgeting season. While important, the budgeting season can sometimes be an arduous process, and we can get lost in the numbers in our attempt to complete the process. So, much like a certain jolly figure from the North Pole, we, too, should double-check our work. Here’s some key items to consider before taking a cheerful sleigh ride into the new year.
Interview with Richard Hyde, COO of SLH
This month, Hospitality’s Leading Voices invites you into the world of Small Luxury Hotels of the World (SLH), where every stay is a story. In an exclusive conversation, Richard Hyde, COO of SLH, reveals how this global collection of boutique properties is setting the standard for intimate luxury.
Hotel Simmerlwirt chooses Mews to usher in digital transformation for its new apartment brand
[Innsbruck: 20th December 2024] – Mews, the industry-leading hospitality cloud, has been chosen by Hotel Simmerlwirt to bring seamless, automated hospitality to its Apartments by Simmerlwirt properties, located in Tyrol, Austria.
Reflecting on 2024: A year of innovation and growth at Cendyn
As we wrap up 2024, Cendyn celebrates a year marked by significant milestones and collaborations in the hospitality industry. From a refreshed brand identity to prestigious award wins, Cendyn has dedicated efforts to help hoteliers worldwide connect with guests, drive bookings, and explore new revenue streams. This year, as the industry embraced technology to meet evolving traveler expectations, Cendyn led the way.
OTB in hospitality: Your guide to on-the-books data and why it matters
On-the-books refers to the confirmed room revenue already secured for future dates. You may also know it as business on books or BOB.
NEWH, Inc. Awards $75K in Scholarships During BDNY 2024
NEWH, Inc. (Network of Executive Women in Hospitality), a premier association committed to scholarships, advancing education, mentorship, and networking in the hospitality industry, unveiled its scholarship recipients last month during a series of events held alongside BDNY, from November 8-11, 2024. In its ongoing commitment to empower and elevate the hospitality community, NEWH awarded $75,000 in scholarships to deserving individuals, coinciding with the association’s 40th anniversary.
The importance of faculty development in higher education
The knowledge and skills transfer from faculty to students forms the core of what education is all about. One of the most rewarding and important roles in a school is played by the department that strives to support those on the front line of education delivery: the teachers. Welcome to the role of faculty development!
The end of an Era(s Tour): Taylor Swift’s final impact on hotel performance
Taylor Swift said, so long, London, and made her way back to North America for her final leg of the Eras Tour.