Category: Recent News

A new survey revealed that 91 per cent of hoteliers say costs have surged since the Autumn Budget, with six out of 10 reporting a hike of more than 20 per cent.

The hospitality industry is undergoing a seismic shift, driven by advancements in Artificial Intelligence (AI) and other technologies. Even three to five-star hotels, once known for their traditional approach, are adopting cutting-edge innovations to improve operations, enhance guest experiences, and gain a competitive edge. This article explores how AI can help reduce labor costs, improve service standards, boost guest service scores, and optimize cost control in the U.S. market. We also delve into real-world examples of hotels utilizing AI and the software tools they employ.

Lodging Interactive, a leading digital marketing and social media engagement solutions provider for the hospitality industry, has introduced a new Lost and Found service module within its Commingle Social Media Amplified service. The innovative feature empowers guests to report lost or misplaced items by streamlining a process that has long frustrated travelers and hotel staff.

For decades, the editors of Condé Nast Traveller have been compiling this annual compendium of hotels we’ve discovered, or fallen in love with all over again. We highlight them not only for their beauty, comfort, or impeccable service, but also because we’ve developed deeply emotional relationships with them: these are the hotels we recommend to our friends, that we tell stories about later. And this year, for the first time, we’re telling those same stories in video form, too. Below are the best hotels and resorts in the world, according to our editors.

ComOps, a leader in providing strategy and support for the hospitality and casino industries is excited to share the Hospitality Sales & Marketing Association International (HSMAI) has selected Sue Murphy as one of its “Top 25 Extraordinary Minds” for 2024. This is the 22nd year HSMAI has compiled the list, which annually recognizes exemplary achievement and leadership in hospitality sales, marketing, revenue optimization, and distribution. Murphy will join an exclusive list when she is honored by HSMAI at a reception in New York City on February 18, 2025.

(San Francisco, US) Revinate, a direct booking platform that leads the hospitality industry in driving direct revenue and increased profitability, announces three appointments to its senior leadership team. David Stephens joins the team as the new Chief Technology Officer, Jodi Weintraub as the new Chief Human Resources Officer, and Leura Morahan, Revinate’s previous VP of Product, becomes the Chief Product Officer. All three executives join the leadership team headed by Bryson Koehler, CEO.

How to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about this topic within a week. Why, all of a sudden, is there a renewed or greater than usual interest in this topic? I’ve been reading a lot about how the tough economy can cause customer frustration or anxiety. Maybe this is part of why some customers lash out at employees when there’s a problem.

Ever wondered how some hotels manage to stay fully booked while others struggle to fill rooms? The secret might just lie in their social media game… You should know by know that social media isn’t just a trend—it’s become the heartbeat of modern marketing, and for hotels, it’s a total game-changer (IF you have a good plan in place). Whether you’re running a luxury resort or a cozy boutique property, platforms like Instagram, Facebook, and TikTok offer incredible opportunities to connect with guests, show off what makes your property special, and, most importantly, boost bookings.

The landscape of payments is undergoing significant transformations driven by technology and changing consumer behaviors – and the hospitality industry is no exception. The more adaptive your venue can be regarding payments, the more likely you are to attract tech savvy guests, reduce transaction friction, and open new revenue streams.

Leadership coaching can have a profound impact when individual leader development is integrated with a team-focused approach. This dual focus leverages the interdependent nature of leadership teams, maximizing the benefits of coaching for both individuals and the organization. The foundation for these improvements lies in self-discovery, achieved through greater awareness of influence and effectiveness.