Mandarin Oriental has announced full ownership in its branded collection of the world’s finest private vacation homes and mansions and will operate the business independently. In line with the Group’s brand-led, guest-centric vision, the portfolio offers more exceptional luxury experiences for guests in sought-after destinations. Launched as a limited collection of eight properties in 2022, the Group plans to grow the portfolio and further cement its leadership in the luxury villa market and simultaneously grow the base of Fans around the world.
From Points to Personalization: Tips for Modern Guest Loyalty Programs
Loyal customers spend 22% more than single-visit guests. That goes some way to explaining why 77% of hoteliers consider guest loyalty a key priority, yet it’s an area where many hotels struggle to deliver.
Hilton Bolsters Presence in Türkiye with 1,000+ New Guest Rooms Across 10 Hotels
Hilton (NYSE: HLT) has announced plans to expand its presence in Türkiye to more than 120 hotels trading and pipeline, with the signing of 10 new hotels across 4 of its award-winning brands – DoubleTree by Hilton, Tapestry Collection by Hilton, Hilton Garden Inn and Hampton by Hilton – adding more than 1,000 guest rooms.
The impact of tail spend for procurement in travel and hospitality
With the distributed nature of hospitality locations and franchises come various procurement challenges, such as differing requirements, delivery complexities, and communication hurdles.
IHG’S Vignette Collection reaches milestone of 50+ open & pipeline hotels as conversions become increasingly popular
IHG’s newest luxury and lifestyle collection brand grows at pace in first three years, surpassing halfway point in ambitious decade long target to attract 100 hotels.
Marriott International Signs Agreement To Bring The Ritz-Carlton To Serbia
Marriott International, Inc., announced today that it has signed an agreement with Danube Riverside d.o.o. Beograd to introduce The Ritz-Carlton brand in Serbia. Anticipated to welcome guests in 2027, The Ritz-Carlton, Belgrade will bring the brand’s legendary service and elegant design to the Capital city.
Are your associates flourishing?
Employee well-being, a cornerstone of a healthy workplace and professional performance, has been significantly impacted by the COVID-19 pandemic. As we transition out of this crisis, it is of utmost importance to promptly evaluate the current state of hospitality employees’ well-being. This will enable managers to support those in need, underscoring our research’s critical and timely nature, which will be reported here.
When the wind rises, should we lower the sails?
Should we trust the models that almost unanimously predict a continued upswing in hotel activity in the coming months or even years? Given the performances already achieved, the optimism expressed by experts does not seem unreasonable. Does this mean that trees could grow to the sky?
Tourism and Sport: Creating a Lasting Legacy for Destinations at the 3rd World Sports Tourism Congress
The 3rd World Sports Tourism Congress (WSTC) gathered worldwide experts and leaders of sports and tourism at the Santiago Bernabéu Stadium in Madrid. Co-organized by UN Tourism and the Government of the Region of Madrid, with support of Visit Nayarit and Turkish Airlines, the Congress highlighted the transformative potential of sports tourism as a driver of economic growth, social development, and sustainability.
Marriott International & IRIS extend exclusive 10-year F&B mobile dining partnership
IRIS, the global provider of mobile F&B and guest experience platforms for the hospitality sector, today announced the renewal of its 10-year, exclusive digital F&B ordering agreement with Marriott International, the world’s largest travel company with 8,700 properties. The announcement comes as IRIS deploys mobile dining in thousands of outlets across Marriotts hotels.