After months of constructive dialogue with the European Commission, other stakeholders and intense efforts of teams across our business, we reached a major milestone today: our compliance with the requirements under the Digital Markets Act (DMA).
11 Ways to Optimize Your Hotel Booking Engine for Maximum Direct Bookings
20% of $500 is $100. With typical OTA commission rates hovering around 20%, that reduces the value of a $500 reservation to a $400 one. So, what’s the solution?
AHLA releases new employee safety device buyer’s guide, comparison matrix
WASHINGTON – The American Hotel & Lodging Association (AHLA) and its technology committee, Hospitality Technology Next Generation (HTNG), today released an updated buyer’s guide and comparison matrix to help hoteliers assess the latest generation of personal safety devices for hotel staff.
Preferred Travel Group Enhances Leadership With Series Of Key Global Promotions
Preferred Travel Group – the family-owned company that operates global travel and hospitality brands and programs: Preferred Hotels & Resorts, Beyond Green, Historic Hotels of America, Historic Hotels Worldwide, and PTG Consulting has announced four significant promotions to global leadership positions. Christopher Ahlgrim has been elevated to Vice President, Americas East; Renee Haddad has been promoted to Vice President, Hotel Revenue Optimization – United States & Canada; and Stephanie Calhoun has advanced to Senior Vice President, Operations – Historic Hotels. Additionally, Priscilla Haryadi has been promoted to Area Managing Director, Northern Europe. These leadership enhancements are integral to accelerating the company’s growth and expanding its influence across its diverse brands globally.
Five Trends Shaping The Hospitality Landscape In 2025
WATG, the preeminent leader in integrated luxury hospitality design since 1945, spotlights five emerging trends that will shape Asia Pacific’s hospitality industry in 2025 and beyond.
Podcast: Ian Millar and Terence Ronson on Hospitality Tech, the Future of Hospitality Education and Workforce
In this [AI augmented] discussion, Ian Millar of EHL and Terence Ronson of Pertlink examine the integration of advanced technologies like spatial computing and AI in hospitality, noting a gap between tech potential and current industry practices. Millar stresses that many leaders must be more tech-savvy to implement these innovations effectively.
Women adapt technology to be hospitality’s problem-solvers
In this week’s episode of the Hotel Moment podcast, Emily Goldfischer, Founder and Editor-in-Chief of hertelier, joins podcast host and Revinate CMO Karen Stephens to bring women’s influence in hospitality, especially hospitality technology, to the forefront. Emily explains how a work environment that promotes women in leadership positions also empowers those women to confidently make technology decisions that benefit your hotel. Women are pushing boundaries not just in the workplace but in the tech space — using data to connect with woman guests to curate an experience they can feel good about.
Booking.com’s approach to the Digital Markets Act
Booking.com’s Chief Legal & Public Affairs Officer, Maria Rocha Barros, discusses the company’s approach to complying with the Digital Markets Act (DMA) after engaging in constructive dialogue with the European Commission and other stakeholders. As the first European company subject to the DMA, Booking.com’s success is rooted in Europe, having grown from a small Dutch startup in 1996 to a prominent global travel company. The company operates in a competitive sector alongside various online travel platforms, offline agencies, and new entrants, facilitating connections between travelers and partners worldwide.
Remembering Bob Gilbert For His Humanity
Ever since I got the news of the passing of Bob Gilbert, HSMAI’s President and CEO for 30 years, I have found both comfort and inspiration in the tributes that others have shared on social media, LinkedIn, and the tribute wall set up in his honor. I have loved reading about all he accomplished in his career, first on the hotel management side, then by rescuing HSMAI and leading it to its enormous successes.
Managing Significant Change through Hotel Projects
Ownership and influential stakeholders are entitled to make changes to hotel projects. It’s their dream and foresight that you are delivering.

