Category: Recent News

Is your hotel being haunted by no-shows? In the hotel industry, guests who fail to show up without notice (no-shows) and last-minute cancellations pose significant challenges, affecting both planning and profitability. In the hospitality sector, the no-show rate for hotels is commonly between 1-5%, providing insight into the revenue lost by hoteliers each year.

Choice Hotels EMEA and Faranda Hotels & Resorts have signed a new long-term strategic agreement that will see Choice Hotels expand its Spanish portfolio through the addition of eight properties, comprising more than 700 rooms.

Booking.com, one of the world’s leading digital travel platforms, is expanding its AI-powered features to deliver more tailored and time-saving solutions for travelers. With Smart Filter, Property Q&A, and Review Summaries, Booking.com continues to harness Generative AI (GenAI) to simplify key steps in the trip planning process, making it easier for travelers to find the perfect place to stay, analyze guest reviews and book with confidence.

2024 was a wake-up call for the hotel industry. Record performance may have stolen headlines, but the reality was less glamorous: growth rates stabilized, and staffing gaps stretched resources thin. The industry is at a tipping point. Although technology and automation promise relief, many hotels still cling to outdated systems for fear of digital change.

When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science.

We’ve all been there—stuck in a meeting where someone says something that makes you think, “Do they actually know what they’re talking about?”

Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away?

Zucchetti North America is excited to launch a new customer support program, available to hotel clients 24/7, across their entire portfolio of operational solutions. From CRS, to POS, to booking engines, to PMS and RMS, Zucchetti North America offers a one-stop shop for hoteliers looking for a complete tech stack to support their operations; with the launch of the new customer support program, the company is demonstrating its commitment to providing the best user experience possible, enabling clients to maximize the ROI earned from their tech investment.

Hiring those who have criminal records or histories of incarceration serves a significant role in the integration of those individuals back into society while helping hospitality businesses withstand labor shortages, according to researchers in the Penn State School of Hospitality Management.

With direct bookings becoming a critical focus for hotel chains worldwide, h2c, a leading consultancy in the hospitality industry, has released its 2024 Global Hotel Direct Booking Acceleration Study. This in-depth research offers key insights into the technologies and strategies shaping the future of direct bookings, from AI-powered booking engines to the rise of mobile transactions.