In this latest episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd. Adam delves into the pivotal role of Customer Data Platforms (CDPs) in revolutionizing hotel tech ecosystems, offering insights on how these tools streamline operations and enhance guest experiences. Discover how high-quality data can drive personalized marketing, improve email campaigns, and create a continuous feedback loop for refining hotel services. Tune in to explore the future of hotel tech, data-driven strategies, and the impact of seamless integration on delivering exceptional guest experiences.
New Book: Hotel Tech 101: How Everything Works Together (…And Does It?)
The hospitality technology space is a very convoluted environment that is hard for hoteliers to navigate. So, when making a decision to upgrade their tech stack and trying to select the right solutions from a dazzling mosaic of vendors, hospitality companies have had 2 options:
Methods in the Madness: Insiders share their budgeting approach
Budgeting is like training for an Olympic marathon. Days are spent creating a plan to address weaknesses, build on strength and endurance, and hedge against unfortunate events. Money is earmarked for activities that hopefully will generate income or sponsorships to procure better equipment. A significant amount of time is spent too in scoping out conditions in the field and closest competitors. The goal, after all, is to be in business for the long haul while staying lean and nimble in the short term.
The rumors about the end of the OTAs at the hands of AI are highly exaggerated
A recent article in Platform Aeronaut titled ChatGPT Advanced Voice: The Future of Travel Booking or the End of OTAs? suggested that the latest reiteration of this genAI application would be the ultimate OTA killer.
Free Food Map now on Penn State Go ap
UNIVERSITY PARK, Pa. — Developed by the Food Decisions Research Laboratory in the Penn State School of Hospitality Management, the Free Food Map identifies locations throughout Centre County and across Pennsylvania that offer free food to those in need. The Free Food Map is now available to the Penn State community on the Penn State Go app.
Beyond Green Welcomes New Member Properties in Africa, Europe, and Latin America, Thoughtfully Expanding Its Global Footprint
Beyond Green – a global portfolio of some of planet Earth’s most sustainable hotels, resorts, and lodges – has announced the addition of seven new members. These properties, spanning Africa, Europe, and Latin America, are committed to adhering to more than 50 sustainability indicators aligned with global standards and the United Nations Sustainable Development Goals.
Hampton by Hilton Waffle Days: The Full English Waffle
Hampton by Hilton is famous for its baked-by-guests Belgian-style waffle and celebrated for its innovative breakfast menu, consistently delighting guests with delicious options. This success is driven largely by the creativity of Hampton by Hilton’s dedicated breakfast attendants and newly appointed Waffle Bosses. These exceptional breakfast hosts have been recognized for creating unique recipes with the brand’s signature and seasonal waffle flavours. Among them, Waffle Boss Chris from Hampton by Hilton High Wycombe stands out for his mastery in the art of waffle-making.
Can we do AI, Guest Experience and Human Touch? with César Pérez of Vincci Hotels
Recently, I had the opportunity to sit down with César Pérez, Director of Quality and Sustainability at Vincci Hotels, for another episode of the Shiji Insights podcast. Our conversation touched on several critical themes in hospitality today—hyper-personalization, employee satisfaction, sustainability, and the role of technology. It made me reflect on how the industry is evolving and, importantly, what remains unchanged: the significance of the human connection.
How to keep even the most challenging customers happy
Passengers screaming on airplanes and causing them to land, mad men throwing food at the drive-thru, ladies storming around stores and shouting about their rights… Who hasn’t seen a story like this recently? These types of incidents are a daily occurrence, and they often seem unavoidable, but are they really? Sure, customers can be a handful and sometimes their dissatisfaction can lead to epic blowouts. However, there are ways to deal with even the most difficult customer, but it definitely requires the superpower of emotional intelligence.
European Hotel Transaction Volumes Increased by 123% in the First Half of 2024
At an impressive €10.6 billion, European hotel transaction volumes increased by 123% in the first half of 2024 compared to the same period in 2023, according to our latest European Hotel Transactions survey.