Category: Recent News

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week. This special week was created in the 1980s when the International Customer Service Association suggested that organizations should recognize the employees who create the experience that gets customers to say, I’ll be back.

LONDON, United Kingdom, October 3, 2024 – Shiji, the global hospitality technology innovator, is proud to announce the successful implementation of Shiji Enterprise Platform at the recently opened Ruby Molly Hotel Dublin. This collaboration underscores Ruby’s commitment to leveraging technology to enhance their “lean luxury” model through automation, operational efficiency, and seamless guest experiences.

Hotel forecasting plays a vital role in strategic decision-making, shaping both the short and long-term success of a property or portfolio. By understanding the key components and dynamics of accurate forecasting, hoteliers can implement more effective strategies, optimizing efficiency and maximizing profitability.

Master Planning, a 99 Ha large-scale estate in Indonesia, is a complex and ambitious undertaking requiring careful consideration, planning and financial backing. Mistakes during the initial phase can lead to costly delays, unsustainable development, and a failure to meet the project and stakeholders’ expectations.

The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.

A highlight of the Hospitality Financial and Technology Professionals’ (HFTP®) upcoming Annual Convention is the session, “Navigating Challenges in 2025: How Hotel Owners and Management Companies Can Collaborate Successfully.” Speaking on the panel are top hoteliers John Murray, president and CEO for Sonesta International Hotels Corp. and Blair Wills, president and CEO for StepStone Hospitality. Scheduled for October 23, the conversation will be moderated by Robert Mandelbaum, research director for CBRE Hotels Research and a director on the HFTP Global Board. The Annual Convention is October 23–25 at The Mohegan Sun Resort & Casino.

By examining five key areas of hotel operations, this whitepaper serves as a comprehensive roadmap for hoteliers looking to thrive in a data-driven world. It highlights how leveraging data and technology can lead to more efficient processes, better decision-making, and improved profitability.

Minor Hotels announces the continued expansion of Tivoli Hotels & Resorts in Portugal, the brand’s home country, with the upcoming launch of Tivoli Kopke Porto Gaia Hotel. Located on the south bank of the Douro River, in the city of Gaia, the hotel is scheduled to open early in 2025 and boasts a privileged panoramic view over Porto.

Cendyn, a global hospitality cloud-based technology company, has acquired Knowland, the US-based leader in data-as-a-service intelligence on meetings and events for hospitality. The strategic acquisition presents an opportunity to enhance sales prospecting by yielding greater bookings in the MICE (meetings, incentives, conferences, and events) space.

The Sustainable Hospitality Challenge (SHC), by Hotelschool The Hague, proudly announces the Winner of its 2024 edition, revealed during the grand finale at the Future Hospitality Summit World in Dubai. This year’s competition, which brought together 7 visionary student teams from across the globe, celebrated groundbreaking innovations set to reshape the future of hospitality. The 2024 edition saw an incredible level of competition, with a remarkable turnout from industry leaders eager to participate as jurors. Teams presented their innovative concepts to a distinguished panel of 19 current industry leaders, making this year’s challenge one of the most competitive and exciting to date.