Category: Recent News

In the crowded world of hospitality marketing, it’s rare to find an agency willing to back up their services with a promise of results. In fact, when it comes to guaranteeing a return on investment (ROI), most marketing agencies shy away, relying on vague promises and hopeful projections. But at Americas Great Resorts, we believe in our ability to deliver such exceptional results that we are the only agency offering a 10:1 guaranteed ROI for email marketing services—or the entire campaign is free.

Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to customer service reps using questions like How’s the weather? to establish rapport with a customer. The concern was that using the “weather” is a sure way to leave the customer feeling like the agent or salesperson is disinterested and unauthentic, resulting in an overall “blah” experience.

Hotel d’Inghilterra Roma – Starhotels Collezione reopened following an extensive refurbishment that included the new facade, rooms, suites, together with the redesign of the common areas such as the bar and famous restaurant Cafè Romano. The property is once again welcoming guests thanks to the work of Italian master craftsmen, that restored the hotel to enhance its historical charm enriched with contemporary luxury and comfort.

The global leaders of sustainable tourism convened in Belize for a ceremony to recognise the individuals and organisations that are accelerating change in net positive tourism. The inaugural World Sustainable Travel & Hospitality Awards, held on 27 September to coincide with World Tourism Day, proved a fitting showcase for Belize and its pioneering sustainability initiatives.

SuitePad announces the launch of Stay Manager, an innovative feature designed to help hotels personalise guest stays. The Stay Manager centralizes various guest preferences, making it easier for both guests and hotels to manage stay-related details. It supports the hotel staff with the check-in process by allowing guests to select their choices and plan their stay in detail on the in-room tablet. This way, guests are integrated into the hotel’s digital processes, which reduces human error.

The need to offer value for money is becoming more pressing as delegate rates increase, according to BVA BDRC’s Venue Verdict study for Q2 2024.

From its history and processing to creative recipes and storage tips: discover everything you need to know about matcha and learn why it’s becoming increasingly popular around the globe.

Once considered relatively niche, the luxury segment of the hospitality industry has exploded in recent years, with rising global wealth and increasing desire for personalized and immersive experiences driving the interest. In 2023, the international luxury hospitality industry was valued at USD 140.28 billion. And it’s expected to grow to USD 154.32 billion in 2024 and USD 369.36 billion by 2032, representing a compound annual growth rate of 11.5%.

[Paris: 24 September 2024] – Mews, the industry-leading hospitality cloud, now powers over 1,000 properties across France. The milestone makes France the country with the highest number of Mews customers, highlighting the nation’s appetite for digital transformation and modern hotel management software.

Mercure Hotels, a brand synonymous with local discovery and exploration, has reached a historic milestone with the opening of its 1,000th hotel. Having celebrated its 50th anniversary in 2023, the brand is more popular among hotel owners than ever before, with strong growth momentum around the world. Notably, nearly 30 Mercure hotels were opened in Greater China this year, bringing the brand’s footprint to over 180 hotels in the region. Mercure has also doubled its presence in Japan, with the recent opening of 11 Mercure hotels across the country.