Category: Recent News

Plusgrade, a global leader in ancillary revenue solutions for the travel industry, is thrilled to announce its partnership with Atlantis Dubai’s two premier luxury resorts: Atlantis, The Palm and Atlantis The Royal. This collaboration introduces an innovative solution that enhances the guest experience by offering seamless access to premium room upgrades, stay extensions, and exclusive experiences, unlocking new revenue opportunities through an intelligent, fully automated, and white-labeled platform.

Leonardo Hotels Central Europe is set to add the new Leonardo Mainz to its existing portfolio in the Rhine-Main region. The hotel, which is managed by Gloram Real Estate, is currently undergoing an extensive programme of renovations prior to greeting its first guests from 1 August.

I’m going to start this article with a theme I’ve preached for years: When it comes to customer service and experience, our customers no longer compare us just to our competitors. Their mental benchmark, whether they know it or not, comes from the best experience they have had from any company or brand. It’s companies like Amazon, Apple, Costco, Chick-fil-A, and others that excel in providing an experience that gets customers to come back, that become our customers’ standard for service. When they have anything other than a positive experience, they may say something like, “Why can’t they be as good as _____?” (Fill in the blank with their favorite company.)

Beyond the check-in desk, a digital revolution is fundamentally reshaping hospitality, demanding leaders rethink core systems like the PMS. Consequently, decisions around PMS and distribution strategies are fundamental to competitiveness, guest experience, and profitability. Zsuzsanna Albrecht explores common pitfalls, emerging trends, and key strategies in this exclusive interview. Discover invaluable insights on tech selection, future-proofing, and distribution for sustainable growth.

Jumeirah Capri Palace introduces five new suites, designed by architect Patricia Urquiola, each offering views of the captivating Bay of Naples and the hotel’s stylish pool. Designed to invite the island inside, each suite reflects Capri’s essence and easy living. Urquiola’s redesign extends beyond the suites, bringing the same sense of place to the hotel’s pool and bar areas.

Exactly one week ago, we had the pleasure of attending Mews Unfold 2025 in Amsterdam. Now in its sixth edition, Unfold has grown into one of the most anticipated hospitality events in Europe, drawing over 700 hoteliers, tech partners, and innovators from around the world. What began in a single room just a few years ago has evolved into a multi-floor experience, full of energy, insight, and meaningful connection.

Hotel Equities and Springboard Hospitality announced a strategic merger, effective May 1, creating a scaled and differentiated hotel management company built to deliver value for hotel owners across branded and independent segments. The merger brings together two complementary organizations with distinct strengths: Hotel Equities, known for its superior performance in branded, select- and full-service assets, and Springboard Hospitality, a leader in managing independent, lifestyle, and resort properties. The combined company will operate a broad portfolio of properties across the United States, Canada, the Caribbean, and Latin America spanning urban, resort and outdoor destinations.

If you’re an independent hotelier, you’ve likely played the game: tweak your rates based on the season, check out what your competitors are charging, analyze pacing, maybe throw in some gut instinct—and cross your fingers that bookings roll in.

Picture the scene: an international guest is on your website, ready to book a room. But they’re staring at a total in your hotel’s local currency, and they don’t understand it. Confused, they hesitate. Some abandon the booking, while others proceed, only to face surprise conversion charges from their bank. It’s an experience no guest wants, and one that costs hotels in terms of lost revenue through conversion fees, or worse, lost business.

Cloudbeds, the premier hospitality management software platform, has announced a strategic partnership with STAAH, a pioneer in hotel distribution technology. The partnership aims to equip hoteliers with advanced tools for efficient channel management.