Black Friday is coming, a global sales event that every traveler notices. For many regions, it coincides with the low season, creating both a challenge and an opportunity.
Why your upsell strategy is failing: When digital & voice live in different worlds
Upselling should be a seamless part of the guest journey, elevating the experience for guests, while strengthening the bottom line. Yet many properties invest heavily in offers, scripts, and campaigns — only to see limited return. The root cause is rarely the quality of the upgrade itself, but the disconnect between digital browsing behavior and voice-channel conversations.
HFTP Announces 2026 HITEC North America Advisory Council
October 30, 2025 (Austin, Texas) — Hospitality Financial and Technology Professionals (HFTP®), producer of HITEC, is pleased to announce the 2026 HITEC North America Advisory Council. This esteemed group of hospitality technology leaders will guide the educational planning and program development for the 2026 Hospitality Industry Technology Exposition and Conference (HITEC®) in San Antonio, Texas, taking place June 15–18 at the Henry B. Gonzalez Convention Center.
Minor Hotels Announces the Expansion of Tivoli Hotels & Resorts in Italy with the Tivoli Palazzo Risorgimento Lecce
Minor Hotels, a global hospitality group with hotels, resorts and branded residences across 59 countries, announces a new Tivoli Hotels & Resorts in Italy, in the heart of Puglia. Following a comprehensive renovation, the Tivoli Palazzo Risorgimento Lecce is set to open in April 2026, establishing itself as a new landmark in luxury hospitality for one of Italy´s most sought-after and fastest-growing travel destinations.
Marco Novella, General Manager of The St. Regis London, on launching London’s most anticipated luxury opening in 2026
Since his appointment as General Manager of The St. Regis London, Marco Novella has been preparing for the grand debut of the landmark Mayfair hotel opening mid-2026. Blending London’s rich heritage with the spirit of modern luxury, the hotel is set to offer a new culturally engaging home away from home for both global travellers and discerning Londoners alike. Together with his team, Marco will infuse the world-renowned St. Regis experience with creative energy—fostering connections with art and fashion while redefining bespoke service excellence by integrating the signature butler service at the very heart of Mayfair.
Why personalized guest experiences matter to Collared Martin Hospitality
In this week’s episode of Hotel Moment, Steven Rubin, CEO of Collared Martin Hospitality, joins Revinate CMO Karen Stephens, with the answer on how to keep the soul of hospitality alive. And it’s simply one phone call at a time.
Preferred Hotels & Resorts Welcomes 14 New Members
Preferred Hotels & Resorts, the world’s largest independent hotel brand, is pleased to announce the addition of 14 new member properties to its global portfolio between July 1 and September 30, 2025. To celebrate, I Prefer Hotel Rewards members can earn 2,500 bonus points on eligible stays at any of these participating locations for a limited time. Ranging from a recently transformed beachfront resort on Spain’s famous Costa del Sol to a cultural playground designed for music lovers in the heart of Stockholm, each of these distinctive and independent properties invite travelers to immerse in some of the world’s most extraordinary destinations. Highlights include:
Opening 1st May 2026, Zannier Bendor Brings a New Chapter to Île de Bendor in the South of France
Zannier Bendor, one of Europe’s most highly anticipated openings, is set to debut on the private French island of Île de Bendor in spring 2026, after five years of transformation. With bookings now live, Zannier Hotels has appointed Emmanuel Blanchemanche as General Manager and renowned chef Lionel Levy as Executive Chef, as the project unveils expansive dining and wellbeing programming in a combined effort of Société Paul Ricard and Zannier Hotels to restore the isle’s legacy as a convivial gathering place steeped in old-world glamour. The Ricard family, guardians of Paul Ricard’s vision, joins forces with the excellence of Zannier Hotels to write this new chapter.
From chatbots to workflows: how AI is finally solving hospitality’s biggest operational headaches
In the latest episode of Matt Talks, Mews CEO Matt Welle spoke with Jason Noronha, co-founder of D3x – an AI company built by hoteliers, for hoteliers. What began as a solution to a single operational pain point has evolved into a technology that promises to change how hotels operate.
Unlimited Content, Unlimited Boredom?
There’s something paradoxical about our times. We are entering an era of unlimited content. AI is generating articles, videos, music, animations (Sora and others are opening up new visual glut/slop – let’s just call it streams). But despite this tidal wave of creativity, we’re seeing a steady rise in boredom. [link]