Continuing our series of interviews with HSMAI Lifetime Achievement honorees — with a coronavirus-inspired focus on “Leadership in Changing Times,” the planned theme of our now-canceled Spring Curate 2020 event — we recently talked to Leland Pillsbu…
Best Practices for Hotel Management Company CROs Responding to COVID-19
HSMAI hosted a Hotel Management Company (HMC) Chief Revenue Officer Virtual Roundtable on March 25 that focused on the impact that COVID-19 is having on hotel revenue optimization. In addition to discussing key indicators they are using to track how…
The CEO of HotelFriend Denis Severyuk on COVID-19 crisis
Market situation To me, it all started with the ITB Berlin cancellation. It was t he first bitter blow to the travel industry. A lot of business is done at this exhibition, so it was the exact moment when everybody understood that situation was gett…
How restaurants can better assist customers during times of uncertainty
Restaurants are the heart of many communities. It’s where couples enjoy date night, families celebrate taco Tuesday, and teams gather for postgame grub. But as the world grapples with how to respond to COVID-19, both national chains and independentl…
Q&A: Trivago CEO shares vision for “moment in time” when travel resumes in a post-crisis world
In February – which was just two months ago – Trivago CEO Axel Hefer noted during the company’s latest earnings call that the initial impact from the COVID-19 coronavirus was primarily felt in markets with close ties to China.Now, COVID-19 has broug…
Where Do We Go From Here? Surprising Predictions From 12 Travel Experts
When this pandemic passes, where will the travel industry be? Where will we want to go? Or will we want to, in the same ways we have before? Who knows? Here are predictions from travel experts at 11 travel organizations around the world……
Stay Home Today, #Traveltomorrow
By staying home today, we can travel tomorrow”.The hashtag #TravelTomorrow encapsulates this message of solidarity and hope, through which the World Tourism Organization (UNWTO) calls for shared responsibility among travellers and the tourism sector…
HFTP to Host Series of Hangouts to Bring Hospitality Professionals Together Online
HFTP will go live on Zoom three times a week throughout April for a new series of virtual networking opportunities called “HFTP Hangouts.” All HFTP members, stakeholders and hospitality professionals are invited to attend. These collaborative, onlin…
Statement on Hyatt’s Updated Cancellation Policy and World of Hyatt Benefits
Our purpose at Hyatt – we care for people so they can be their best – is guiding our decisions as we support you and your future travel with us. Hyatt is taking additional actions to care for World of Hyatt members and guests during this difficult t…
Seven Spices to Transport Your Palate Around the World
While global travel is on pause during the coronavirus (COVID-19) pandemic, people are still longing for it. One way to safely satisfy a bit of the craving is through the kitchen spice rack – something Hilton culinary experts around the world have c…