Labor, or the lack of it, as well as its higher costs, is the biggest topic of the moment in the hotel industry, and it is a challenge that has no easy route to rectification. Speaking at a panel titled “Labor Market Madness” at the 2021 Hotel Data …
How short-term rental data can help DMOs build back sustainably
Within the tourism sphere, it can often feel like trends are waves, out of our control. But the right tools can help measure and predict the tides. Destination marketing organizations are uniquely placed to be the source of truth and knowledge about…
Guest Satisfaction Declines among Hotels Operated by Largest Third-Party Management Companies, J.D. Power Finds
Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to these changes as evidenced by lower stay satisfaction in branded hotels operated by the top third-party manage…
PPHE Hotel Group demonstrates Commitment to Team Members, Guests, and Communities With Industry-leading Initiatives
Led by its company values of trust, commitment, and care, PPHE Hotel Group has developed and implemented a host of industry-leading initiatives to support team members, guests, and the communities it operates in before, during, and currently as the …
New innovation by RateGain will help hoteliers make revenue decisions with a few swipes
SaaS provider RateGain has today announced an innovative update called MarketDRONE Narratives. In this latest innovation – RateGain’s product teams took cues from how human behavior has changed to consume ‘social media stories’ every morning to stay…
New Casa Cook opening makes waves on the Aegean Sea in 2022
Welcoming its first-ever guests in May 2022, just in time for the summer ahead, is Casa Cook Samos — the latest addition to Casa Cook’s popular array of boutique hotels. Nestled in the island’s lush landscape, gazing towards the boundless beaches of…
Nine Steps to a Service Culture
Never has customer service been as critical as it is today. That became apparent during the pandemic, when millions of people around the globe relied on businesses that could provide what they needed to survive—personally and professionally—and as q…
Tell me what you buy, I’ll tell you who you are
The last ten years have been, for once, a period of consolidation for the top 20 global hotel groups. In addition to reshuffling the deck in this ranking, it has also been a period of inflation in the brand portfolios of the groups. In our world, cu…
The future of Customer Experience is human, meaningful & transformative
The concept of Customer Experience has become quite popular lately and it is used in discourses, storytelling, advertisement campaigns, business strategies, and research cross-disciplines. Therefore, at Institute of Customer Experience Management (I…
Brera Serviced Apartments Partners with IDeaS Revenue Solutions to Enhance Growth Strategy
IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today that Brera Serviced Apartments will implement IDeaS G3 Revenue Management System (RMS) at six of its extended-stay properties acros…