Hoteliers should be looking for opportunities to break down those barriers to guest service. I believe that it is a mistake to be satisfied with the ways things have always been done. The truth is that many hotel operations are labor-intensive, time…
General Manager General Marshall
His example has important teachings for the hotel industry as travel recovers from COVID-19. Staffing up and dealing with erratic demand are the top objectives, but there are numerous other initiatives that still need to be pushed forward regardless…
Personalizing the Customer Experience is a Competitive Differentiator
I recently released my 2021 Achieving Customer Amazement research. We surveyed 1,000 consumers in the U.S. and asked them numerous questions about topics related to customer service, customer experience, loyalty, reviews, and more. One of the questi…
Seven in 10 Americans planning to Travel with their pet this year say their pet deserves a getaway
New research from Motel 6 reveals that as Americans are hitting the roads, they will be doing so with their pets, as the majority (54%) of cat and dog owners noted they plan to travel with their pet in the next year. The economy lodging brand where …
Safe Travels by Deutsche Hospitality
Deutsche Hospitality has gone the extra mile to safeguard the well-being of its guests and staff. The company has joined forces with the Frankfurt-based hygiene products supplier IBC Europe GmbH to add a special anti-microbial nano coating to all ho…
Radisson Blu Zaffron Resort Santorini opens on the island’s southeastern shores
Set against a striking landscape of black sand, deep blue water and whitewashed houses, Radisson Blu Zaffron Resort, Santorini is opening its doors in scenic Kamari. The brand new five-star resort welcomes guests to a peaceful retreat just 150 meter…
Auberge Resorts Collection to Manage Leeu Collection’s Collegio alla Querce in Florence
Auberge Resorts Collection, the award-winning portfolio of one-of-a-kind luxury hotels, resorts and residences, has been appointed by Leeu Collection to manage Collegio alla Querce, Auberge Resorts Collection in Florence. Set to open in 2023, the re…
Deal-making activity in the travel & tourism sector declined by 6.8% during July 2021, finds GlobalData
A total of 69 deals (comprising mergers & acquisitions [M&A], private equity, and venture financing) were announced in the global travel and tourism sector during July 2021, which is a decline of 6.8% over 74 deals announced during the previous mont…
What hotels can learn from TripAdvisor’s new program
While the pandemic was raging on, TripAdvisor did not simply contend with having to wait out the storm. Indeed, not unlike other big platforms such as Booking.com, the COVID-19 outbreak has been a time for change and self-reflection for the leader o…
Pay for the pool? Hotels try an à la carte business model
After seeing the airline industry successfully monetize services that used to be free, one of the nation’s biggest hotel owners is hoping to adopt the practice for its guests. MCR Hotels is rolling out an à la carte pricing model on everything from …