One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. When the customer uses the word always followed by something positive, you are creating a predi…
Four exceptional properties join Relais & Châteaux
Meridian Club Pine Cay, Turks and Caicos It’s hard to imagine a more idyllic place than this 13-key hotel. With 11 rooms and 2 cottages, it stands in one of the most exquisite spots on Pine Cay, a private 800-acre island on the Turks and Caicos arch…
Future-Proofing UK Hotels
Malcolm Kerr, Managing Director of Horwath HTL UK has been talking to prominent executives and advisors to get their perspective on the major challenges facing owners and how they are preparing for an uncertain future. Hotel owners and operators bro…
Amadeus and Duetto Expand Partnership to Deliver Enhanced Market Insight
The value and impact of revenue management systems have played an increasingly important role in helping hotels build a recovery plan in the face of changing market conditions caused by the pandemic. Hoteliers realize that access to forward-looking …
Tripadvisor And Reckitt Assemble Public Health And Disinfection Expert Panel To Guide Hospitality Businesses Through Travel Recovery
Tripadvisor®, the world’s largest travel guidance platform, and Reckitt’s Lysol® Pro Solutions, Lysol’s business-to-business offering, have joined forces to launch the Lysol® Pro Solutions Expert Panel. The panel’s mission is to help hospitality and…
The West End Is Ready To Roar Again
Westminster’s 3,700 bars, restaurants and pubs, 56 theatres, 21 LGBTQI+ night time venues and world-class retail and cultural offerings are ready to jump back to life. The hotel industry will be playing a vital part in contributing to the safe and s…
Agilysys Reports Fiscal 2022 First Quarter Revenue Of $38.7m
Alpharetta, GA – July 27, 2021 – Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today reported operating results for its fiscal 2022 first qua…
Harry’s Home Choose Mews to Digitalize Operations and Provide Flexible Guest Experiences
PRAGUE – Mews, the leading cloud-based property management system (PMS) has been selected by harry’s home, an Austrian-owned hotel chain of 11 properties, as a cornerstone for the group’s digital transformation over the coming years. harry’s home is…
Getting Back On The Road To Recovery With Ted Teng
Viewing our world through the prism of the Pandemic, it strangely yet optimistically, reminds me of the folklore around a tiny ant and a great, ancient King. During one of his unsuccessful raids, the injured King felt hopeless and hapless, fearing d…
IATA Warns Governments On High Cost Of Testing
Geneva – The International Air Transport Association (IATA) called on governments to take action to address the high cost of COVID-19 tests in many jurisdictions and urged flexibility in permitting the use of cost-effective antigen tests as an alter…