The Barceló Hotel Group announced the opening of its first hotel in the Azores and the only five-star hotel on the island of Terceira. With this 130-room property, the group is strengthening its presence in Portugal, where it has been operating the …
Hotels open the door to the next evolution in room service
For some travelers, app-based food delivery companies like Grubhub and UberEats have already rendered hotel room service nearly obsolete. A few pioneering players in the hospitality space, however, have found ways to use delivery apps to their advan…
Amex Trendex: U.S. Consumers Plan Last Minute Summer Trips and Prepare for Back to School and Return to Office
According to the Amex Trendex1, a trend report from American Express, US consumers are spending their time and money gearing up for a return to in-person activities this fall. Parents are preparing for their kids to go back to school, and many worki…
Booking.com Fintech Lead Unpacks Payments Pivot, Vision To Refine Travel Experience
The worst part of travel often comes down to payments, loyalty rewards and customer service. That’s according to Daniel Marovitz, the senior vice president of fintech at Booking Holdings Inc BKNG, who chatted with Benzinga on how Booking.com’s new f…
How to Cope in a Crisis: Hong Kong Poly research describes a four-stage crisis management model
Health crises are every hotel manager’s worst nightmare, but they are becoming increasingly common. In a fascinating and prescient case study that bridges the gap between theory and practice, Dr Clare Fung and Dr Alice H. Y. Hon of the School of Hot…
Hotel Industry Establishes Arne Sorenson Award to Recognize Social Impact Leadership
The American Hotel & Lodging Association (AHLA), The American Hotel & Lodging Foundation, and The BHN Group announced a new award to recognize and honor the transformational leadership of industry icon, Arne Sorenson, former president & CEO of Marri…
Why messaging is the gateway to great customer experiences
Introduction Today guests expect more than just a room. They expect an experience. An experience that is seamless across the entire guest journey. In this white paper, we explore how the exponential rise in the use of messaging gives hoteliers the o…
London Short-Term Rentals Show Lower Performance Levels In June
LONDON — London’s short-term rental industry recorded slightly lower performance levels from the previous month, according to June 2021 data from STR. June occupancy for the sector was 61.9%, which represented a 2.7% decrease from May (63.6%). Short…
Digital Messaging Erupted For Hotels During The Pandemic, And Is Here To Stay
Pandemic-era digitalization is here to stay. In 2019, grandparents had never heard of Zoom, scanning a QR code for a menu felt weird, and getting texts from a business still felt novel. Early adopters and innovative hotels and businesses have messag…
Hyatt Meets Leisure Travel Demand With Global Growth Among Luxury And Lifestyle Brands
Hyatt Hotels Corporation (NYSE: H) announced today the sustained growth of several luxury and lifestyle brands including Alila, Andaz, Caption by Hyatt, Hyatt Centric, Park Hyatt, and Thompson Hotels – to meet the growing demand of the leisure trave…