Category: Recent News

As global restrictions ease and hotels begin to reopen, the outlook for leisure travel is increasingly optimistic. With the global hotel industry recording a 60% increase in net reservations since the beginning of the year and 56% of consumers are e…

Pioneering lifestyle aparthotel brand Locke is pleased to announce the official launch of its first property in mainland Europe, Schwan Locke. The opening marks an important step in the rapid expansion of brand, which has established itself as a lea…

Routine building inspections, preventive maintenance and a good management team all contribute to keeping a hotel in good working condition. As the world follows the developing story of what led to the condominium collapse at Champlain Towers South …

CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, today announces the launch of its global omni-channel customer experience (CX) platform. Enabling efficient information sharing across all customer channels and work str…

Finding dedicated workers and retaining them once they are trained has always been a challenge for hospitality, but in the current economic and social climate there is no time to waste on retraining workers only to lose them in the short term. In a …

In response to increased interest in its voice-based engagement solutions from hoteliers across Europe, Volara is expanding its team. James Fothergill joins the enterprise grade voice assistant solutions provider as Vice President of Sales with a st…

The problem is leading some experts to advise the industry to change the way recruitment and retention was done pre-crisis. On episode 322 of Long Live Lodging, Hospitality industry leaders joined hosts Jon Albano and Judy Maxwell to discuss how the…

When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of course, insincere agents. When it comes to properly trained hotel call centers, that could not be further from the …

Whilst the pandemic slowed many projects, momentum is changing. New hotels, wellness resorts and renovations are due for completion, with several projects opening this year. Expect more options and variety that appeals to a broad market. The global …

Long before he was interested in hotels, Anthony “Tony” Capuano wanted to be a fighter pilot. Capuano obtained a congressional nomination to the U.S. Naval Academy, but his eyesight wasn’t good enough to fly. Then, his father’s carpool buddy — who h…