The Pavilions Hotels & Resorts has enhanced its guest experiences by becoming the first international boutique hotel group to accept cryptocurrencies from any country for hotel bookings, leading the tourism industry into the future of secure online …
Deal Activity In The Travel & Tourism Sector Increased By 39.6% During June 2021, Finds GlobalData
A total of 74 deals (comprising mergers & acquisitions, private equity, and venture financing deals) were announced in the global travel and tourism sector during June, which is an increase of 39.6% over 53 deals announced in May, according to Globa…
Ascott Launches Discoverasr.com To Unify 14 Lodging Brands On One Global Online Travel Booking Platform
CapitaLand’s wholly owned lodging business unit, The Ascott Limited (Ascott) has launched discoverasr.com, unifying its separate brand websites1 on one single global online travel booking platform. discoverasr.com provides guests with one-stop acces…
A Digital Transformation Roadmap For E-learning Plans
Schools, universities and education providers of all shapes and sizes are experiencing a digital revolution just as in all sectors of business. Industry 4.0. depicts a world where technology is heavily integrating into everyones lives and exists onl…
Knowland’s June Group Meetings And Events Data Shows Continued Growth With Healthcare Leading The Corporate Segment
Knowland, the leader in AI-powered meetings and events data for hotels, convention and visitor bureaus, conference centers and other venues, today released its monthly meetings and events data for June. The numbers reveal that June U.S. group meetin…
Rebuilding Hotel Profits: How The Road To Recovery Begins With Guest Personalization And An Effective Smart Data Strategy
In recent years, big data has grown to become an indispensable asset for virtually any type of business, regardless of industry or customer demographic. But for hospitality in particular, big data has taken on a greater importance as industry profes…
Making 2021 The Year To Solve The Chargeback Problem
If you need to, you can look up the definition for this term and learn the nitty gritty of credit card payment processing on your time. What’s critical to grasp is that COVID-19 has acted as a catalyst for hotels by forcing nearly all guest transact…
OTA Insight releases two innovative features and new data project to support hotel recovery; will launch virtually at ReConnect 2021
London, Denver & Singapore, July 8th, 2021 – OTA Insight, the cloud-based data intelligence platform for the hospitality industry, announces today the launch of three innovative new features that have been developed to empower hoteliers to better na…
Customer Service Versus Customer Experience … What’s The Difference?
It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer experience (also known as CX)? While I’ve written about this before, my original article about customer experience was more a…
London’s Most Exciting New Hotel, The Londoner, To Debut September 2021
The hottest hotel launch in London this year is confirmed to open its doors to guests in September 2021. The much-anticipated debut of The Londoner marks the beginning of a rebirth for Leicester Square and the introduction of the world’s first super…