Not long ago I covered six ways to handle angry customers. Often an angry customer and a difficult customer are the same. But that’s not always true. Sometimes difficult customers aren’t angry. They are just tough and demanding. That said, the techn…
Partnering With The National Federation Of The Blind
Airbnb is committed to making travel more inclusive. That’s why we’re excited to announce a new collaboration with the National Federation of the Blind, the largest consumer organization of blind people in the United States, to help improve our serv…
Hoteliers Struggle With Ongoing Labor Shortages
Hoteliers across the U.S. are welcoming the increasing demand this year, but dampening that optimism is the ongoing labor shortage in the industry. Starting 2020 with a shortage of 900,000 workers, employers in the hotel industry then had to lay off…
Five Ways To Prepare For The Return Of Meetings And Events
A version of this article was published in The Business Travel Magazine and has been republished with permission. With vaccination efforts underway around the world, governments are looking to ease Covid restrictions and corporate meeting planners a…
Shiji Distribution Solutions Signs Partnership with Leading Distribution Provider D-EDGE Hospitality Solutions Continuing European Growth
ATLANTA, Georgia – Shiji Group has announced its latest partnership between Shiji Distribution Solutions and leading distribution provider D-EDGE to provide comprehensive access to Shiji Distributions’ Demand Network. D-EDGE, a leading hotel distrib…
STR Contracts With Fáilte Ireland On Hotel Performance Reporting
LONDON — STR, the leader in data benchmarking and analytics for the global hospitality industry, has signed a contract with Fáilte Ireland, the national tourism development authority, to support measurement and reporting of hotel performance in Irel…
AHLA, AAHOA Announce New State, Local Advocacy Organization
The nation’s two largest hotel and lodging associations, the Asian American Hotel Owners Association (AAHOA) and the American Hotel & Lodging Association (AHLA), announced the creation of the American Hospitality Alliance (AHA) at the International …
OTA Insight Presentation – Market Insight – Hotel Market Intelligence
OTA Insight empowers hoteliers to make smarter revenue and distribution decisions through its market-leading suite of cloud-based business intelligence solutions including Market Insight, Rate Insight, Parity Insight and Revenue Insight. With live u…
Listening and Leading: How Hilton continued innovating during the pandemic
Travel is an unstoppable force, and meetings and events create meaningful human connections. Again and again, history has shown both statements to be true – we’ve seen recessions slow business and storms devastate communities, but we always rebuild,…
Younger Travelers Are More Likely To Choose Accommodations With Inclusive Policies
Seattle – As the world begins to reopen, many people around the globe are eager to hit the road, take in new sights, and reconnect with friends and family. However, don’t expect travelers to have the same mindsets they did prior to 2020. Today, Expe…