Comparatively, hospitality Customer Relationship Management is a relatively new discipline. CRM has evolved from building websites and managing early digital marketing performance into the effective personalized marketing machine that it is today. S…
Tourist Numbers Down 83% But Confidence Slowly Rising
Between January and March 2021 destinations around the world welcomed 180 million fewer international arrivals compared to the first quarter of last year. Asia and the Pacific continued to suffer the lowest levels of activity with a 94% drop in inte…
Airport Industry: The Return On Investment Of Hospitality
What can airport operators gain from implementing a greater hospitality mindset? At a time when non-aeronautical revenue is at a standstill, knowing how to develop and enhance the passenger experience could be the key to increasing additional revenu…
Run, Recover, Rejuvenate: New Global Study From Westin Hotels & Resorts Reveals Interest In Fitness
Westin Hotels & Resorts, part of Marriott Bonvoy’s 30 extraordinary brands and the global hospitality leader in wellness for more than a decade, unveils a new global study that shows the impact of running and recovery during the pandemic as a means …
Hotel Construction Is Up In Europe, But Projects Could Take Longer
It’s common that a downturn or slump in demand and revenue — something definitely experienced during the COVID-19 pandemic — delays new hotel construction and development, but in Europe the hotel pipeline continues to grow. In March 2021, Europe was…
Outside Of North America, Hotel Industry Recovery Is Sporadic
While the recovery varies widely, global hotel performance has shown signs of improvement across most world regions. From roadmaps to reopening across Europe to travel bubbles between key Asia Pacific markets and the overachieving Middle East in bet…
Hilton Launches Carbon Neutral Business Meetings In The UK
Initially launched in The Netherlands last month, the offer has been extended to approximately 60 hotels across Europe, the Middle East and Africa, with plans to roll out further in the coming months. The initiative will complement existing efforts …
ONOMA Hotel Selects ASSA ABLOY Global Solutions And EUROTEL GROUP For Enhanced Contactless Digital Key Security
Stockholm – ASSA ABLOY Global Solutions together with Certified Partner, EUROTEL Hospitality, have announced the successful deployment of Mobile Access with its contactless check-in and digital key abilities at ONOMA Hotel. A newly opened property a…
Hospitality AV Veteran John Watts Helps Position Mills James For Rapid Growth
COLUMBUS, Ohio – Mills James announces John Watts as Vice President of Hospitality to lead the company’s growing hospitality audiovisual services portfolio. Watts brings more than 20 years of experience building and leading teams in the hospitality …
Plava Laguna Partners With IDeaS To Automate Revenue Management Processes
IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today that Plava Laguna, a multi-segment, leisure hotel company, selected IDeaS G3 Revenue Management System (RMS) to automate processes …