With two major “black swan” events within 12 years of each other, we can learn from the 2008 financial crisis to help ensure internal controls and business processes are working properly as the hotel industry ramps back up. To survive the COVID-19 p…
Knowland Releases the Essential 2021 Sales Playbook for Hotels
Knowland, the leader in AI-powered group business data for hotels, convention and visitor bureaus, conference centers and other meeting venues, announced today the release of a new guide entitled “The Essential 2021 Sales Playbook for Hotels, Steps …
The Driving Factor Behind the Business Travel Comeback
As vaccine distributions continue worldwide, the demand for traveling is returning as evidenced by airlines and hotel bookings. Tripadvisor says 67% of Americans plan to travel this summer, and the “Big Four” – United, Delta, American and Southwest …
Europe’s Hotel Construction Pipeline Remains Healthy and Continues to Grow in the First Quarter of 2021
According to the latest Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts at LE report that at the start of 2021, Europe’s hotel construction pipeline increased 5% by projects and 6% by rooms year-over-year (YO…
Service Excellence: Transform Your Customers Into Superheros
Delivering service excellence is not only about establishing standards of service and training your employees to deliver them. It is about creating a service culture that is embraced and empowers your employees to add their personal touch. Among com…
12 Most Innovative Sustainable Travel And Hospitality Start-Ups
In fact, sustainable innovation has become so sought-after that in July, in the midst of the pandemic, the World Tourism Organization (UNWTO)— the UN agency responsible for promoting sustainable, accessible and inclusive tourism—launched a startup c…
UNWTO Hosts Tourism Leaders In Madrid
To celebrate the return of the FITUR International Tourism Fair, UNWTO united leaders from the public and private sectors to send out a strong message that tourism is ready to return. Secretary-General Zurab Pololikashvili welcomed distinguished gue…
Let’s do London
London has reopened. In fact, London was perennially open for the 25 years that I lived in the town before the pandemic hit. Hence there was no rush for me to rediscover the Capital even though it is an ever-changing metropolis. But Covid-19 has cha…
Restaurant Tech Needed To Hone The Dining Surge
Many hoteliers and restaurateurs have taken a bearish stance on dining revenues as we emerge from the pandemic, arguing that eating habits have irrevocably changed as a result of so much time spent in lockdown and learning how to cook or bake for on…
Hotel Direct Bookings & ADR Grow ahead of Summer Demand
Due to swift vaccination, the US has all but fully reopened for business. Hotel bookings in the US in April 2021 have exceeded 2019 values. Meanwhile, destinations across Europe are gradually phasing through their respective roadmaps to reopen local…