What’s Normal For Us Can Be Amazing To Others

During my live presentations, there is a part of my speech where I talk about Moments of Magic. These are positive experiences we create for our customers, including our internal customers, also known as our fellow employees. (If you’ve been followi…

A Revival: Embarking on New Journeys

While their properties are gradually reopening around the world, Relais & Châteaux, a non-profit association, has chosen the symbolic date of May 12, the day of its founding in 1954, to give a voice to the change makers within the network. Through t…

Quarantine Culture And Its Legacy For Hotels

One of the main thrusts behind the term ‘the new normal’ has been to emphasize the binary and irreversible shift in many of our behavioral patterns and cultural norms. Now, with many leading scientists insinuating that pre-pandemic international tra…