Let me put it to you in the simplest terms possible. When your customer calls, emails or texts you, you must respond. That is unless you don’t care if they ever do business with you again. One of our subscribers to The Shepard Letter, Andy Saks, own…
Hoteliers Cope with Dramatic Changes in Labor As Demand Shifts
The COVID-19 pandemic was a shock to the system that led to a number of layoffs across the hotel industry. But as demand starts to return and occupancy increases, hoteliers are finding ways to bring back staff. Del Ross, chief revenue officer of Hot…
Hilton Releases 2020 ESG Report, Reinforcing Commitment To Positive Global Impact
Hilton (NYSE: HLT) has released its 2020 Environmental, Social and Governance (ESG) Report, which highlights the company’s continued commitment to redefining sustainable travel and driving positive impact on people and the planet. Through Hilton’s T…
Gateaux De Voyage: Travel Cakes Unpacked
A fuss-free cake What the French elegantly refer to as a “gateau de voyage”, the Brits might just call a nice slice of “teacake” or the Italians a “torta”. Admittedly, the French version sounds more refined and exciting, probably due to the cake’s r…
Marriott International Signs Agreement To Debut JW Marriott Brand In Spain
Marriott International today announced it has signed an agreement to introduce the JW Marriott brand to Madrid, offering discerning guests a new destination to rediscover a balance in mind, body and spirit, in the heart of the city. Located in the c…
Travel + Leisure Announces The 2021 It List Of Best New Hotels
Meredith Corporation’s (NYSE: MDP) Travel + Leisure announces its annual It List of the best new hotels of the year, spotlighting the 73 most remarkable new and newly redone properties around the globe. Selected by the editors of Travel + Leisure, t…
By 2023 The Student Hotel Will Open In Rome San Lorenzo
The company closed the agreement for the 5th hotel in Italy with the acquisition of the historical site ex-Dogana that will bring in the capital the “hybrid” concept of hospitality on 21,000 square meters. A 90 million euro investment. After opening…
S Hotels & Resorts Books THB 182 Million From Divestment Of UK Hotels, In Line With Portfolio Enhancement Strategy
S Hotels and Resorts Public Company Limited (SET: SHR), the flagship hospitality arm of Singha Estate PCL (SET: S), has disclosed its intention to divest a selection of its underperforming hotel assets in the United Kingdom, as part of its strategy …
How To Keep Hotel Labor Costs Down When Business Ramps Up
Some changes made to cope with the pandemic likely will be industry norms, while the crisis also spotlighted the need for new practices to be put in place. When the coronavirus pandemic surged worldwide in 2020, sending hotel occupancy into free-fal…
Lodging Interactive’s RFPAssist Generates SMERF Event Leads To Hotels
Lodging Interactive, a full-service digital marketing, social media engagement, and reputation management agency exclusively serving the hospitality industry, today announced that, RFPAssist, its lead generation service now delivers SMERF (Social, M…