Category: Recent News

Hot on the heels of opening 10 hotels last year, including its first properties in Greece, Japan, and Nepal, Dusit is on course to open even more properties this year – including the highly anticipated return of its legendary flagship Dusit Thani Bangkok and its debut in Saudi Arabia with Dusit Princess Al Majma’ah, Riyadh.

Shiji, the global hospitality technology innovator, is pleased to announce that Ohai Resorts has chosen Shiji’s Infrasys Cloud POS solution to enhance its innovative outdoor living concept, which is highly focused on sustainability and the motivations of local tourism. Infrasys is already live at Ohai Nazaré and will be deployed as the brand introduces its new concept in Peniche, Conil, Marbella, and Gandia. Designed for enterprise-level hotel groups with multiple properties, Infrasys offers a scalable and guest-centric platform, making it the perfect choice to power Ohai’s growth.

An effective hospitality technology stack should focus on the following seven (7) core areas of the guest journey while delivering a “data process flow” to facilitate the required operational capabilities that aligns with the hospitality provider’s desired guest experience with consideration for future requirements:

As renowned author Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset. Although artificial intelligence (AI) and automation are continuing to enhance the speed and efficiency of many hotel processes, customer service has often suffered, and personal interactions are increasingly hard to come by. Especially in an industry grounded in hospitality and personalization, this approach seems counterintuitive.

Cloud5 Communications, the leading provider of IT and communications solutions and services for more than 5,000 hotels across the Americas, is pleased to announce the appointment of Beata Weiss as the organization’s Senior Vice President, Head of Human Resources.

More consumers are prioritising social values, the environment, and health and wellness in their purchasing decisions than ever before—and travellers are no exception. To stay competitive, hotels not only need to make these values a priority but also ensure that their claims can be substantiated by real actions and evidence.

The hospitality industry has a significant impact on the environment, from extensive water and energy usage to waste production. However, the growing awareness of environmental issues has led many consumers to prefer businesses that commit to sustainable practices. This shift presents a golden opportunity for hotels to appeal to eco-conscious guests by integrating eco-friendly practices into their operations. There are many ways your hotel can become a leader in sustainability and climate-friendly practices. This article will show you ways you can implement some good practices that not only will be good for the earth, but great for bringing in more guests.

Hospitality Financial and Technology Professionals (HFTP®) and Vingcard have come together to host a webinar on keycard and general credential technology titled “Pushing the Limits in Hotel Security: Redefining Guest Keycard Safety and Convenience” on May 8, 2024 at 10:00 a.m. U.S. Central Time. HFTP is hosting this complimentary webinar as a service to hospitality professionals, disseminating the most current security practices and measures, helping to safeguard trust and integrity in the industry. Registration for this session is now open.

This DOCUMENT outlines challenges CIOs and CTOs face when approached by tech vendors, highlighting communication issues that lead to frustration. It provides DOs and DON’Ts to help tech sellers effectively engage with decision-makers. This advice is backed by Martin’s 35 years of International experience, where he managed tech deployment across hotels in the APAC region. His insights are valuable for vendors aiming to successfully market to the hospitality industry, emphasizing best practices for positively impacting guest experiences through technology.

U.S. hotel performance leveled out following three unstable weeks impacted by the total solar eclipse and Easter calendar shift. Normal patterns returned in the form of solid weekday and Top 25 Market performance, as well as strong group demand. Revenue per available room (RevPAR) rose 1.2% year over year (YoY) driven entirely by average daily rate (ADR), up 1.5%. Occupancy (at 66.8%), the highest level seen in 2024 so far, was essentially flat dropping 0.2 percentage points (ppts) YoY.