Talent shortages remain widespread throughout hospitality. The competition for dependable, motivated staff is fierce. Hotel owners, general managers and HR teams are still navigating the fallout of a post-Covid labor market shaped by economic pressure, shifting expectations and reduced mobility in key regions.
Canary and Wyndham Roll Out AI Voice Globally
SAN FRANCISCO, CA (December 10, 2025) — Canary Technologies, the award-winning leader in hotel guest management technology, has announced a global roll out of AI Voice technology with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. Thousands of Wyndham franchisees around the world will now take advantage of Canary’s AI Voice technology.
AI’s Ridiculous Response to a Ridiculous Question
As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr. Shreekant Vijaykar of COPC Inc., one of the other speakers, talk about AI and how you can’t always trust its responses.
European Hotels Destination Index
Europe’s hotel sector is propelled by sustained travel growth during a period when supply growth is projected to be well below the historical average. This is capturing the attention of a wider cohort of global real estate investors. In this context, market participants are turning increasingly to data-driven approaches to identify the most promising investment opportunities.
Why Sound Strategy Will Define Experiential Hospitality
I’ve watched hotel brands evolve quickly over the last few years. No longer are hospitality business professionals just hoteliers, but they must also now be experience architects. As experiential tourism continues to grow, hotels are investing in highly curated stays that speak to niche guests.Vinyl listening suites and sleep retreats are two examples of these packages that rose in popularity this year. There is one element that can make or break all of these guest experiences: sound.
The key tech trends expected to refine the guest journey in 2026
As we look toward 2026, the hospitality landscape is shifting from a period of digital adoption to one of digital refinement. The last few years were about acquiring tools; the next twelve months will be about making them speak to each other.
Revenue Managers were the Original ChatGPT
Before you roll your eyes – yes YOU!
Sheraton Grand London Park Lane Unveils Renovation of Art Deco Palm Court
Sheraton Grand London Park Lane, a five-star Mayfair hotel overlooking Green Park, has unveiled the newly renovated Art Deco Palm Court Lounge & Bar — home to the hotel’s celebrated afternoon tea and lively cocktail bar. The transformation marks a key milestone ahead of the hotel’s centenary in 2027, reimagining a heritage space for the modern guest, just in time for the festive season.
Wimberly Interiors 2026 Hospitality Design Trends: Authenticity, Resonance, and Resilience
Wimberly Interiors’ hospitality design trends 2026 shifts away from visual spectacle toward emotional resonance. The forecast steps away from cyclical trends to prioritize authenticity, warmth, and resilience. Spaces feel human, tactile, and deeply rooted in place, crafted to reflect how guests truly live, rest, and remember. Design becomes a multisensory experience, shaped by emotional sensitivity and a genuine sense of belonging. The result is softer in tone and stronger in meaning.
From Stay to Story: When a Key Card Becomes a Keepsake
Fifty years from now, when your guests open their memory box, what will they find?