Demand for hotel rooms is at record lows, the company behind InterContinental and Holiday Inn hotels said on Friday, as it announced $150 million of cost cuts to help cope with travel restrictions and lockdowns caused by the coronavirus pandemic. Tr…
A Message from CEO of Centara Hotels & Resorts
Dear Guests, Employees, Partners, Investors, Friends and the entire Extended Family of Centara Hotels & Resorts, It is at times like this that we are reminded what a small world we live in. With the COVID-19 coronavirus seemingly knowing no bounds, …
Turning the Page for Travel: Top 15 Travel Books for Jet Setters Not Jetting
We travel to connect. To escape. To discover. And while most of the world is grounded, wanderlust doesn’t require planes or passports and can be ignited by simply turning the page of a new novel. So, take a break from your digital screens and transp…
Train Your Reservations And Sales Team To Show Compassion For Cancellations
As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations, yet this is absolutely necessary as the lodging industry has been turned upside down temporarily. Imagine how strange it must be…
Empower Your Hotel Employees – Customer Experience
New, Relevant Experience Technology Do you want employees that strive towards new unique service excellence? Employees who drive your hotel brand upwards? Employees who create a valuable customer experience? If your answer is YES, then continue read…
A Complete Guide to International Airlines’ Coronavirus Policies
The global situation concerning the new coronavirus outbreak, or COVID-19, is changing rapidly every day. Guidance on where to travel and whether airlines will be flying to certain destinations around the world is evolving hour to hour. Here is the …
Best Western® Hotels & Resorts Provides Much Needed Relief To Hoteliers
Phoenix, Arizona – In the face of the biggest economic crisis the hotel industry has ever faced, Best Western Hotels & Resorts (BWHR) is taking steps to ease the financial burden for its hoteliers during this challenging time. Committed to its loyal…
Sustainable Business Model: What Every Business Leader Should Ask Themselves
Corporate Social Responsibility (CSR) and sustainability have become increasingly important issues for a wide range of corporations. There is a growing awareness of the impact of business practices on the world environment, especially from the consu…
Cultivating & Supporting Leadership at Every Level
Excellent leadership is key to the success of any organization. We look to our CEOs and Senior Leaders for those standout qualities; however, other team members can have excellent leadership skills too. A great way to identify this is by looking for…
Remote Control: How To Stay Focused While Working From Home
Since coronavirus has led millions of employees around the globe to work from home, some people are wondering how they’re going to cope. Many of us naturally work better away from the noise of an open-plan office. Others left to their own devices ca…