Tempted by big audiences and the lure of impressive returns, hotels often want to keep the number of email addresses in their databases high. But this is actually the downfall of many email marketing strategies.
Hilton Expands in Milan with Cadorna Hotel, Curio Collection by Hilton
Hilton (NYSE: HLT) will expand its Milan presence with the signing of Cadorna Hotel Milan, Curio Collection by Hilton, set to open in January 2028.
Hilton Signs Majestic Palace Sorrento, Curio Collection by Hilton
Hilton (NYSE: HLT) has signed Majestic Palace Sorrento, Curio Collection by Hilton, set to open in spring 2027 after a full renovation.
Hilton to Debut in Genova with Grand Hotel Savoia, Curio Collection by Hilton
Hilton (NYSE: HLT) has announced the signing of Grand Hotel Savoia Genova, Curio Collection by Hilton, marking Hilton’s first property in the city. The historic 117-room hotel is scheduled to open in December 2025.
Five ways to use AI in your hotel’s day-to-day operations
Oh great, another article about AI.
Around the World in Hotels: Spotlight on Denmark
When traveling through Denmark, you quickly notice that the hotel experience reflects the country’s values and culture in some surprising ways:
Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service
As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.
From Rome to Stockholm: Summer 2025 Hotel Guest Experience Snapshot
Iconic destinations like Rome and London saw satisfaction soar, while others like Stockholm and Copenhagen slipped behind. Guest expectations kept climbing, even as review volumes dipped—making every review, and every response, more impactful than ever.
Hospitality Associates Selects Canary Technologies for AI Guest Messaging
Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Hospitality Associates, Inc. has selected Canary’s AI Guest Messaging to modernize guest communication and elevate service across its portfolio.
Why fewer options means more bookings
Picture this: Caroline is a business traveler who has stayed at your hotel before and has left glowing reviews. On her previous trips, she has always stopped at your gift store after checkout to buy her young kids gifts. Imagine utilizing hotel guest segmentation to send Caroline an offer to bring her young kids with her to celebrate the holiday season. You list the right room options, include information about the kids’ club, and offer a spa voucher for the afternoon when kids are enjoying themselves at the club. Booking is easy.