Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways …
Your Post-COVID Fresh Start Checklist
In your hotel career, there will probably never be another opportunity when you have the chance for a new lease on life. With your property temporarily closed and little to no reservations on the books, you are unglued from history as no one is goin…
What Luxury Hotel Stays Will Be Like After Coronavirus, From Check-in to Check-out (Video)
As hotels cautiously reopen for the summer travel season, health and safety concerns are top of mind. Gifted with acres upon acres of land, sprawling luxury resorts — from wilderness retreats to private islands — provide plenty of space to feel comf…
Accor ‘Reignites The Love Of Travel’ With A Global Campaign As Hotels And Resorts Worldwide Begin To Reopen
Accor, a global hospitality leader, has begun the exciting process of reopening some of its hotels that temporarily closed in response to the global pandemic. With restrictions now easing across many destinations, and the number of reopened hotels i…
How COVID-19 Will Change Business Travel
Business travel has come to a halt during the COVID-19 pandemic, as stay-at-home restrictions have required companies to hold more virtual meetings. While the outbreak is not yet over, experts have started to project a potential rebound for corporat…
Pandemic adds new variable to industry forecasting
The coronavirus pandemic has changed every prediction about U.S. hotel performance in 2020, including how industry analysts make their forecasts. As companies such as STR, Tourism Economics, CBRE and PwC have had to revise their 2020 forecasts, in s…
Mekong Tourism Forum postponed to February 15-16, 2021
The Mekong Tourism Coordinating Office (MTCO) announced on Saturday, May 30th during a webinar hosted by the Myanmar Tourism Marketing Association that the Ministry of Hotels and Tourism of Myanmar decided to move the annual Mekong Tourism Forum dat…
Waste Not Want Not: Hilton Supports Fight Against Food Surplus and Feeds Those in Need
LONDON – Hilton has given social enterprise Open Kitchens a major boost by opening up enough kitchen space to accept deliveries of up to 10 tonnes of surplus food per week, enabling the initiative to double its output and provide 50,000 more free me…
What Luxury Hotel Stays Will Be Like After Coronavirus, From Check-in to Check-out
As hotels cautiously reopen for the summer travel season, health and safety concerns are top of mind. Gifted with acres upon acres of land, sprawling luxury resorts — from wilderness retreats to private islands — provide plenty of space to feel comf…
WTTC launches Safe Travels protocols for aviation, airports, MICE and tour operators
London, UK – The World Travel & Tourism Council (WTTC) has unveiled the second phase of measures to rebuild global consumer confidence to encourage the return of travelling. The latest protocols are designed to drive the return of safe travel and en…