During crisis times, the hospitality industry becomes fragile as demand is driven by guests. Conditions that affect guests also affect the business. As its nature, hospitality investments usually have longer return on investments, and sometimes deta…
What Is VUCA?
“A VUCA world”, “a VUCA environment”, “VUCA leadership” and even “vucability”. These seemingly insightful phrases beg the question: What is VUCA? VUCA: a definition From war to the business environment Originally, it is said to have been used by the…
China Much Closer to Recovering ADR Than Europe and the U.S.
In April 2020, as part of the significant economic damage caused by COVID-19, hotel average daily rate (ADR) in China, Europe, and the United States dropped 40% below pre-pandemic levels. Since that point, rates in all three regions have improved, b…
Global Talent On Display As SDGS Tourism Startup Competition Finalists Announced
All five global regions are represented as the UNWTO SDGs Global Startup Competition reaches its final stages. The competition was launched to identify innovators whose ideas can advance tourism’s contributions to the Sustainable Development Goals (…
The Customer Service Experience Doesn’t Begin With The Greeting
In the world of show business and live entertainment, every act has an “opening.” Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stag…
Stanley Turkel Named the Recipient of the 2020 Historic Hotels of America Historian of the Year Award
Washington, DC – Historic Hotels of America® is pleased to announce the winner of the 2020 Historic Hotels of America Historian of the Year Award. Stanley Turkel has been named the recipient of the Historic Hotels of America Historian of the Year Aw…
From Gift Shop to the Post-Pandemic Gift Experience
While it’s easy to see COVID-19 simply as a disruptive anomaly, a more interesting perspective would be to view it as a supercharged catalyst for changes that would have taken place regardless. Nowhere is this more apparent than the damage it’s done…
Why Supporting Local Matters for your Hotel’s Brand & Marketing Strategy
In the ever-changing hospitality landscape, staying on top of socioeconomic trends is as fashionable as it is necessary. One trend that has been gaining steam is the “Support Local” campaign which advocates supporting small, independent businesses t…
UNWTO Launches Its First Online Education Committee
The First meeting of the Online Education Committee took place today, online, with the presence of high-level representatives from the public and private sector, with the objective to make education a key pillar for tourism´s recovery. As online edu…
Drinks Trends: 7 Festive Beverages To Discover From Around The World
1. Eggnog – United States & Canada A long-standing favorite in North American households, eggnog is arguably one of the most polarizing beverages out there. Made with raw eggs, milk, cream, sugar, vanilla and brandy (or rum or bourbon), eggnog is de…