Many hotel owners made quick decisions this past Spring to survive the uncertainty ahead. The need has never been greater to rethink what the optimal plan is to move forward in the fast-changing market. Don’t assume that the current business model w…
All You Need To Understand About Service Excellence
In the hospitality industry, brands need to provide the experience that their customers want. Whether they are staying in a hotel, buying from a luxury retailer or getting a massage at a spa, customers place a heavy value on the encounter as a whole…
Global Business Travel Association: Newly Passed Congressional COVID-19 Relief Funding A Key Step In Saving Travel Jobs, Restoring Worldwide Travel
Alexandria, VA – The Global Business Travel Association (GBTA), the world’s largest business travel association, hailed the passage by Congress of a new round of relief funding for Americans and for reeling businesses, including the global business …
Hotels have been hit hard by the pandemic. How can they fight back?
The hotel sector is among the hardest hit by the impact of the coronavirus pandemic. In Frame’s home base of the Netherlands, average occupancy has fallen to less than 10 per cent, reports CBRE. Against this backdrop, Frame’s editor at large Tracey …
Here’s What Travel Will Look Like in 2021, According to Psychics
As the daughter of an astrologer, I grew up learning about the lessons we can find in the skies above us. Though I’m not sure how much of it I prescribe to, I do find it interesting, and at times, an eerily accurate depiction of my life. While livin…
Staycations and Hybrid Meetings
In what now feels like a distant time, when business travelers were jet-setting around the world to attend meetings and events, some would tack on a couple of extra days to explore and enjoy the destination – a phenomenon that (for better or worse) …
Knowland Releases 2020 Meeting Planner Survey Data
ARLINGTON, Va. – Today, Knowland, the leader in meeting and events analytics, and ConferenceDirect, a full service in-person, virtual, and hybrid meeting solution company, announced the results of a survey entitled, 2020 Planner Survey: The State of…
WTTC Says Closing Countries Are Counterproductive And Will Seriously Delay The Economic Recovery
Gloria Guevara, WTTC President & CEO, said: “While protecting public health is paramount, blanket travel bans cannot be the answer. They have not worked in the past and they will not work now.” “If a comprehensive and quick turnaround testing regime…
Excellent Customer Service? It Starts at the Top!
Many times, calling a hotel requires extreme patience because of all the sales and reservation messages and the numerous prompts before getting to the right area, if lucky. If general managers are not accessible and do not plan and communicate proac…
What Are The CRE Debt Instruments?
Real Estate Bonds and Securitized Real Estate Assets Real estate bonds are fixed-income capital market instruments that are secured by income-producing property (IPP). They come in the form of a property or mortgage bond. Property bonds are generall…