Hoteliers need every penny of extra revenue while having fewer staff. Plus, since guests would be acutely more interested in isolating themselves for the foreseeable future, focusing on the room product seemed a great place to start. What upselling …
How Hotels Are Dealing with Royalty Programs & Points That Were Not Used by Guests During the Pandemic
With US and Europe hotel occupancy rate at its lowest, hospitality companies have to adapt their policies to fit this unprecedented time of COVID-19 pandemic. Hotels have acted so their loyalty programmes can remain at a satisfactory level for custo…
StayNTouch Releases the Ultimate Hotel PMS Buyer’s Guide for 2021
StayNTouch, a leader in innovation for cloud hotel property management software and contactless check-in/check-out solutions, today released the Ultimate Hotel PMS Buyer’s Guide | 2021 help hotels prioritize the most essential components when evalua…
200-key The Madrid EDITION opens in 2021
The Madrid EDITION will showcase 200 beautifully appointed guest rooms and suites, some with terraces and five unique food and beverage outlets including a signature restaurant, cocktail bar, Sky Bar and rooftop terrace, together with an outdoor poo…
The Reykjavik EDITION Launching summer 2021
Opening in a prime location within the downtown area of the city, The Reykjavik EDITION is anticipated to launch in summer 2021. Adjacent to the prominent Harpa Concert Hall, the hotel is situated in both a vibrant and scenic part of Iceland’s histo…
Wyndham Hotels & Resorts Announces Departure of Chief Administrative Officer and Appointment of New Chief Human Resource Officer
PARSIPPANY, N.J. – Wyndham Hotels & Resorts (NYSE: WH) today announced that Mary R. Falvey, its Chief Administrative Officer, will leave the Company on March 1, 2021. “During her 22 years at Wyndham Worldwide and its predecessor companies, Mary was …
Thon Hotels Is Finishing its Investment Plan of Thon Hotel Bristol Stephanie by End 2020
Thon Hotel Bristol Stephanie announces the end of a vast investment plan by end December 2020, on the technical, esthetical, security as well as ecological point of view. With its location on Avenue Louise, Brussels’ most fashionable shopping and bu…
Customer Service Lessons From The Best Unknown Companies
I’m often asked what the best way to disrupt the competition is. The answer is to not compare yourself to the competition, but to the best companies from other industries. In my customer service speeches, I’ll sometimes ask the audience to share who…
Paradeplatz versus Brasserie de la Gare: Why are Wall Street and Main Street evolving so differently?
As the world marks the one year birthday of COVID-19, it is reeling from the force of the first wave, battling the second and bracing for a third. Yet, the impact of this pandemic on the real economy (goods and services) remains uncertain. The “Grea…
A Deep Dive into the Black Friday 2020 Effect in Hospitality
This year, Black Friday has effectively helped hoteliers boost their direct bookings and has proved that in today’s challenging situation, leveraging special calendar dates in hotel marketing is becoming more crucial than ever. Campaign results At T…