Marriott International, Inc. was recognized as the #1 company for diversity across industries on the 2020 DiversityInc Top 50 Companies for Diversity list. The ranking also makes Marriott the highest-ranking hospitality company on the list for more …
How to Maintain Consumer Relationship During COVID-19
Since Coronavirus (COVID-19) outbreak, the world has come to a complete halt. The effects of the virus are disturbing every aspect of people’s daily life. Social distancing, travel bans, closing of schools and universities, working from home and for…
Wyndham Destinations Announces Enhanced Resort Cleaning Protocols Developed In Partnership With Ecolab
ORLANDO, Fla. – Wyndham Destinations (NYSE:WYND), the world’s largest vacation ownership and exchange company, today shared updated cleaning protocols and preventative measures for its 230 vacation club resorts and sales centers. The company’s Vacat…
SHA Wellness Clinic Develops Innovative Preventative Measures For Reopening
Madrid – The internationally recognized holistic well-being clinic, SHA Wellness is once again demonstrating its leadership in the health and wellness industry by adopting innovative measures to protect guests and staff against COVID-19 upon reopeni…
‘Cautious Travel’ Will Be The New Norm As Consumers Seek More Assurances That Travel Is Safe
Insight Out Consultancy has launched its “Life After the Pandemic” report, looking into consumer perceptions of how social, travel, and business practices would change as a result of the Covid-19 pandemic. The global survey was carried out on 2912 c…
Shifting the Hospitality Service Paradigm in Difficult Times
A few years ago, Marriott had a commercial link with a storyline about an elderly lady who stayed in a Marriott hotel because she just lost her house during a mountain fire and needed time to reflect and think about her future. In the video, this la…
Updated COVID-19 Resource: Global brands & Associations introducing Cleaning Standards
An Update from Marriott’s CEO on Commitment to Cleanliness Marriott Global Cleanliness Council: Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, the council will work to dev…
Making Painful Chargebacks a Thing of the Past
During this downtime we all find ourselves in, now is your chance to implement the necessary updates to ensure your payment channels are as secure as possible, while also reducing chargebacks wherein the credit card companies usually don’t side with…
The future interdisciplinary careers of Hospitality graduates
“That’s how life works outside of school. You work with so many different companies and agencies that you need to understand that it’s all connected.” This quote, in combination with a discussion on the value of online degrees, interdisciplinary thi…
Don’t Let Your Customers Fall In The Expected Experiences Gap
I’ve written about the concept of a “gap” a number of times over the years. Each time, the gap was different. The first time, I shared Dan Sullivan’s principle about the gap between the goal you wanted to achieve and your actual results, if you didn…