Category: Recent News

Great service is comprised of many parts and each must be present to create the experience every customer desires. Let’s briefly discuss each one of my top 8 until we get to “memory”. I know you’ll agree with me that it should be near the top of you…

COVID-19 dominates the airwaves, newspapers, internet and our lives. It’s time for us to start strategizing and planning for reopening, even though the timetable is uncertain at this point. The reality is that it is not business as usual and it may …

As we push to flatten the curve of the Coronavirus (COVID-19) pandemic globally, it is important to plan for the immediate rebound in travel as well as the long-term impact of COVID-19 as travel demand strengthens. According to a special forecast fr…

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In the first analysis of full profit-and-loss performance since the COVID-19 pandemic swept through the global hospitality industry, March was expectedly a brutal month, with the U.S., Europe, Asia and Middle East all recording year-over-year profit…

A year ago the hospitality sector was on a roll: Dan Reed started a Forbes article in April 2019 with the following sentence ‘The travel and tourism sector grew more in 2018 than all other economic sectors but one, adding a record $8.8 trillion to t…

A difficult time on the horizon Had the novel coronavirus not occurred, 2019 would have been hailed as another year of stellar growth in the global tourism industry. The strongest growth would have been recorded in the Asia-Pacific region not only a…

In the hotel business we need to be relevant and on top of the key issues that make our venture successful and ultimately sustainable in the long run. This piece is about how we can differentiate between expenses and investments to make sure we reco…

Everyone is well-acquainted with the concept of gift cards, a physical or digital card that allows its owner to spend a set amount of money on goods and services. Just as good as money, the owner receives as much as what was put in. People are suppo…

For travel companies looking at how and when they might emerge from the Covid-19 crisis, scenario planning is a big part of the equation. Many now believe domestic travel will rebound first followed by intra-regional travel, as countries reopen bord…