Nuvola, developers of hotel optimization and guest engagement software, announced today a new StayClean initiative to provide hoteliers with tools designed to support post- COVID-19 hotel operations and enhance the guest experience. Checklists and C…
The Future of IoT Is at the Edge
One of the most prevalent trends in almost every industry is the internet of things or otherwise known as IoT. What a few years ago seemed futuristic; it is now becoming a reality. The Internet of Things (IoT) refers to the inclusion of connectivity…
Q&A: Phil Cordell on Hilton’s New CleanStay Program and the Future of Hotel Cleanliness
In April, Hilton announced a new program to deliver an industry-leading standard of cleanliness and disinfection in its 6,000+ properties around the world. In a first for the hospitality industry, Hilton announced the program would include a collabo…
New Directory Supports Industry’s Safe Stay Program
Hospitality Technology Next Generation (HTNG), in collaboration with the American Hotel and Lodging Association (AHLA) launches a tool to collect potential technologies that can be applied in implementing enhanced cleaning protocols as businesses fo…
Tim Sullivan Named President & CEO of Cendyn; New CTO & CFO Join Rapidly Growing Organization
Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Tim Sullivan as President & Chief Executive Officer. Sullivan is now Cendyn’s highest-ranking officer, responsible for …
CityHub signs financial partnership with NIBC and ABN AMRO to accelerate European expansion
CityHub, the hotel concept for Gen Y and Z, to grow its portfolio to 10 locations in the next 5 years The next location to open its doors is in Copenhagen NIBC and ABN AMRO provide financial facilities to support roll-out As the travel industry face…
STR: Preliminary May data for Berlin hotels
STR’s preliminary data for Berlin hotels showed slight improvement from April but record lows for May. Comparison with May 2019: Occupancy: -88.0% to 10.0% Average daily rate (ADR): -28.6% to EUR76.84 Revenue per available room (RevPAR): -91.4% to E…
SiteMinder World Hotel Index Shows New Guests Plan Less As Bookings Surpass A Third Of 2019 Levels
Data by SiteMinder, the global hotel industry’s leading guest acquisition platform, reveals that minimal planning will go into the trips of the post-COVID hotel guest. The data stems from new indicators within the World Hotel Index, which show that …
Horwath HTL Industry Report: Tourism & Hospitality: Country Re-Opening Policies
We recently wrote a series of reports which examined government support that was available to hospitality businesses around the world. It became clear that there were a number of measures that could be taken, some of which focused on the business it…
Taking The Extra Step To Deliver Amazing Service
One of our followers, David Turk, shared an article from a recent issue of the New York Times about how a server at an upscale restaurant “astonished” a guest with an amazing display of customer service. The short version of the story is that a woma…