As the UK looks to emerge from the COVID-19 lockdown, business leaders have been calling upon the Government to set out its plan for how we might return to some sense of normality. Unsurprisingly, the hospitality industry has been amongst the most v…
COVID-19 and the Ensuing Design Changes to Hospitality Spaces
An interview with Monika Moser, Regional Managing Director at Wilson Associates, specialists in innovating hospitality architecture and design for luxury and boutique brands. Monika also featured as guest speaker in last month’s EHL webinar “The Imp…
BLLA Debuts #BoutiqueStrong Campaign To Empower Boutique Community
Boutique Lifestyle Leaders Association (BLLA) and sister organization, travel discovery platform StayBoutique™, have launched their #BoutiqueStrong campaign to arm boutique hotels and businesses with the unique tools to reopen and succeed in this ne…
Ready for a Home Design Refresh?
Hilton at Home: Insider tips to make your home more hospitable. By now, we’re all going a little stir crazy. As summer approaches for many, so does our sudden itch for cleaning, gardening and taking on those “fixer-upper” projects that you’ve been p…
The Future Of Luxury Rests On Personal Relationships – QUO Interview with Helen Smith, Chief Customer Experience Officer of Dorchester Collection
While Helen acknowledges that the sector will undoubtedly take a hit through this crisis, she explains that there will always be consumers who crave and seek out a luxury experience. These could be travellers who desire the traditions and the emotio…
QUO Podcast: Hotel Brands Have To Differentiate Beyond Cleaning Standards
Short-term strategies must be balanced with longer-term planning, explains Demian Hodari, Associate Professor of Strategic Management at the Ecole hôtelière de Lausanne (EHL). In an in-depth and candid discussion about the future of the hospitality …
Booking.com Reveals the Top Travel Dreams of a World in Waiting
Travel might be on pause in these unprecedented times, but data from Booking.com reveals that this hasn’t stopped people across the world from dreaming about its possibilities. Delving into the millions of wish lists created by would-be travelers on…
The Hotelier’s Action Plan for a Post-Lockdown World
In just a short number of weeks since the beginning of March 2020, the worldwide travel industry rapidly plunged deep into a state of crisis. Hotels across the globe closed their doors and reached minus 95% of new bookings compared to 2019. But now …
Overcoming Fears and Trepidation: Helping the Corporate Traveler Get Back On Board
The foundations have been laid. Supplier sanitization programs and protocols are now working their way into travel agency COVID-19-ready platforms, policies and frameworks — but is the corporate traveler ready? That’s the question travel managers ar…
Have you Taken Your Team’s Temperature Lately?
Hospitality is typically founded on teams of individuals working together, not only for the high performance of their function but also for creating a positive experience for guests. We can see that F&B, front desk and housekeeping teams all have an…