The Foreign Office (FCO) is advising against all but essential travel to an increasing number of countries because of coronavirus. Some destinations have travel restrictions, quarantine measures, border closures and health screenings in place due to…
Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent?
Sometimes we’re lucky and hire a gem who goes on to build customer relationships lasting years. This is a dream hire. But other times, we hire a dud who chases our clients away. You can’t get rid of an employee like this quick enough. Imagine if you…
What to do if you’re planning or cancelling travel due to COVID-19
SEATTLE – The impact of the novel coronavirus (COVID-19) on travel continues to change rapidly. As a result, many customers who have booked travel through online travel agencies have been experiencing difficulties either connecting with travel advis…
ADARA Releases COVID-19 Resource Center for Travel Brands
ADARA, the world’s travel data co-op and leading provider of traveler intelligence today announced the new COVID-19 Coronavirus Resource Center for travel brands. To help travel brands adapt to a fast-changing environment, ADARA created the ADARA Tr…
Travel’s Big Disruption Came Ahead of Schedule: It Wasn’t the One We Expected
The travel industry has always been an optimistic one, underpinned by the belief that the world is small and international borders are but a minor inconvenience. If you can be on a flight to Mauritius in three hours, booked via an app on your phone,…
Top 5 Data Science Trends for 2020
As Data Science continues to expand into the next decade, this article features five important trends in the field that are expected in 2020. Leverage these trends to help improve your business processes for maximizing growth. Technology is evolving…
The Guestbook and Fuel Partner to Release White Paper, “Navigating Troubled Times,” to Help Hoteliers Manage Economic Uncertainty
The Guestbook, the world’s largest rewards program for independent and boutique hotels, and Fuel, the premier software provider and digital agency for the hotel industry, have partnered to release a new white paper addressing the economic challenges…
How can restaurants & bars survive COVID-19 pandemic?
We are in unprecedented times with the COVID-19 pandemic ravaging the travel and hospitality sector. Public health organisations and governments may advise us on how to deal with the disease here and now, but there are many unanswered questions as t…
From London To New York, How Empty Hotels May Turn Into Coronavirus Hospitals
As hospitals from London to New York face the increasing risk of bed shortages due to the coronavirus, could hotels-which are being emptied out by the global crisis-be the answer? Best Western Great Britain is one of those considering the option of …
We haven’t been here before
Slowly, finally, the enormity of it all has started sinking in for many people. For too long, the COVID-19 coronavirus was that alarming but fairly distant and deadly health outbreak in a region of China that many hadn’t even heard of before January…