Marriott Travel Information: COVID-19 Update

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The w…

3 Undistributed Expense Trends to Watch

Hotel operating departments can be divided into two main groups: those that generate revenue and those that don’t. Typically, hoteliers focus on the first group when analyzing financial performance— after all, that’s where the money comes from! Thus…

Coronavirus: How risky is a stay in hotels?

Since the outbreak of the Corona virus in January 2020, we have been increasingly asked whether a trip to hotels is still safe and secure. Basically, the risk of infection with the COVID-19 virus naturally varies by destination and intensity of poss…

Great Service – The Art, Science and Psychology

In a boom, service suffers – “Sure aren’t we flat out anyway?”In a recession, service suffers – “We just can’t afford the right people”Neither are a strategy.Bad service is the death knell of any business.The Generations and LearningIn my generation…