Category: Recent News

In this week’s episode of the Hotel Moment podcast, Hans Meyer, Co-Founder & Managing Director at Zoku, joins Karen Stephens, with an enlightening perspective that counters the traditional setup for hotel accommodations — a hybrid model — combining office spaces and hotel rooms for a multi-functional guest experience. Hans also shares why hotels can go beyond a “heads in beds” approach to solve the loneliness that guests feel when they’re disconnected from their community. The solution involves elevating the food and beverage element of the guest experience to not only bring guests together, but drive ancillary revenue.

From 4 to 6 March 2025, ITB Berlin is presenting an even larger and more diverse LGBTQ+ Tourism Pavilion in Hall 4.1, underlining the growing interest in and importance of the LGBTQ+ tourism market. Numerous new exhibitors and prestigious events such as the Gender Equality Award, as well as a new A3M survey and fascinating panel discussions at the Educational Hub and ITB Berlin Convention round off the show.

Hilton (NYSE: HLT) today announced the signing of DoubleTree by Hilton Belfast City Ten Square, as part of a franchise agreement with the Loughview Leisure Group.

We celebrated the African winners of the 2024 GuestRevu GREAT Awards in style at the Grand Daddy Hotel in Cape Town. The event, hosted with the support of sponsors Hotel Time, FEDHASA, and Stenden University South Africa, brought together some of the region’s most talented hoteliers and industry professionals for a night of recognition and celebration.

The Super Bowl is more than just a game. It’s a cultural moment. It’s a money-moving machine. It’s the ultimate playbook on how to maximize revenue from engaged audiences—and it doesn’t just belong to the NFL anymore.

SAN FRANCISCO, CA–Canary Technologies, the hospitality industry’s leading Guest Management System, today announced the launch of its AI Voice platform, an end-to-end suite of AI-powered hotel assistants that handle traveler calls, drive bookings and streamline hotel operations.

I love talking to other CX experts, especially when they are “in the trenches,” working for companies and organizations that practice what they preach. I recently talked with one of those experts, Gabriel Masili of Granicus, a company that provides government agencies worldwide with technology and support that creates a better citizen experience.

Under the leadership of CEO and founder Michael Struck, Ruby Hotels is introducing its Lean Luxury concept to Valletta. This project, a conversion of several historic buildings on Strait Street, offers guests a harmonious blend of inspiring design and relaxed elegance in a UNESCO World Heritage Site. It is truly remarkable to implement a project of this scale in such a granularly and densely built city like Valletta.

As we step into 2025, the landscape of in-room guest communication is evolving as rapidly as ever, driven by technological innovations like AI and shifting guest expectations. Hotels are redefining how they connect with their guests, putting more effort into creating a more personalized, engaging, and sustainable guest experience. Here are 10 trends we believe will play a major role in shaping the future of in-room guest communication.

Boutique and independent hotels face unique challenges in maintaining high-quality standards, streamlining operations, and meeting the evolving demands of guests. As a proud vendor partner of BLLA, Avendra International, a global leader in procurement services, is stepping up to provide tailored solutions to empower boutique hotels to thrive. We sat down with Rhonda Drury, Senior Director of Procurement Consulting at Avendra, to explore how their expertise and services are shaping the boutique hotel landscape.