Category: Recent News

Luxury hotels and spas should always be seeking ways to elevate the guest experience while keeping operational costs in check. One effective strategy is the introduction of thoughtful, low-cost service add-ons and upsells that enhance perceived value without significantly impacting the spa’s bottom line. Small touches can create memorable experiences for guests while providing opportunities to increase revenue per visit.

The World Hospitality Symposium is proud to announce Cheryl Hines as the recipient of the 2025 World Hospitality Award. This distinguished honor recognizes individuals who have made significant contributions to enhancing the quality of hospitality for both customers and the broader travel and hospitality industries.

Ariane Systems is now part of Vertus Group, a division of Jonas Hospitality and Constellation Software Inc. With more than 3,000 installations across 29 countries, Ariane continues to provide self-check-in and check-out solutions designed to improve efficiency for hotels and guests.

innQuest, a global leader in hospitality management software, is proud to announce the appointment of Steven Berger as its new Managing Director. With an extensive background in international business development and strategic planning, Berger is set to drive innQuest’s continued growth and innovation while ensuring that customer success remains a top priority.

With a twist on the conventional lodging business model, Extended Stay America (ESA) has seen impressive growth in recent years. ESA CEO Greg Juceam discusses managing its real estate portfolio and provides insights on the business of long-term accommodations.

Mews, the industry-leading hospitality cloud and winner of Best PMS at the HotelTechAwards 2025, has announced the first wave of speakers and the agenda for Mews Unfold 2025, its annual hospitality tech forum.

Paris, 4 February 2025 – École Ducasse is preparing to celebrate Easter with a one-of-a-kind collection. Highlighting the olive tree—an emblem of peace, hope, and resilience—this initiative is both a gourmet delight and a bearer of profound symbolism. This sensory and cultural journey invites chocolate lovers and connoisseurs of exceptional craftsmanship to discover creations that transcend borders.

The ITB Innovators platform continues to grow and puts the industry’s pioneers centre stage. This year sees the presentation of 21 groundbreaking innovations – from hotel revenue management tools and virtual assistants to projects promoting agritourism in Albania. These forward-looking solutions and sustainable concepts offer a glimpse of tomorrow’s trends.

The days of manual F&B order taking are long gone – as is the notion that mobile ordering is just for room service. Guests and hoteliers are adopting a digital approach to order taking (across their property) at a rapid rate, and it shows no signs of abating.