IF you haven’t figured it out already, here is your new customer: digital, unpredictable and easy to lose, and more powerful. And this new customer is changing how companies work and compete. Adobe, releasing its Digital Trends Survey 2021 in which …
Revenue Managers Lay Out Strategies For Recovery
As the hotel industry continue its path to the recovery from the COVID-19 pandemic, hoteliers are figuring out the revenue-management part of the puzzle to bring in cash flow while keeping guests and clients happy. During the “Revenue Management at …
Six Senses Ibiza To Offer Authentic Experiences In Hidden Paradise Of Xarraca Bay From July 2021
A dazzling white rock with crystal clear blue sea, Ibiza has a long-hidden secret on its northern tip, Xarraca Bay. This magical cove with unobstructed sunset views and special energy is where the golden hour lasts until the Cinderella hour. Sundown…
RIU introduces its CSR method, unique in the hospitality industry, through a new company website
RIU Hotels is introducing its new website all about its Corporate Social Responsibility and the RIU Method, a social innovation method that the company uses to identify and manage the impact its activity has on the destinations where its hotels oper…
Revenue by Design launches online learning platform in response to global pandemic
Revenue by Design, leading revenue management training and outsource provider, today launched Revenue Academy, an online learning platform designed to share, build and drive revenue management knowledge and understanding throughout the industry. Wit…
Essential Hospitality Skills To Include On Your Resume And Why
While many people may focus on their experience in their hospitality job resume, your skills section may be one of the most critical parts of your resume. A well-developed skills section is crucial for allowing potential employers to see that you ha…
Shangri-La Group Releases 2020 Full Year Results
Hong Kong – Shangri-La Asia Limited (HKEX stock code: 00069) today reported its financial results of the Company and its subsidiaries (“Group”), and associates for the year ended 31 December 2020. Highlights included: The consolidated revenues of th…
The Langham, London Invites Guests To Stay And Do Good : Hotel Reopens With Pledge To Give Back To Local Communities
To mark its reopening on 17th May 2021, The Langham, London debuts a new initiative inviting guests to ‘Stay and Do Good’ by booking one of five new packages: Future, Empowerment, Care, Together and Heal. The Langham, London has handpicked ten worth…
Guest experience: Towards authentic immersion
What is the importance of guest experience? At the heart of every restaurant’s potential for profit and success is the quality and consistency of their guest experience. A consistent, quality guest experience translates into loyal, returning custome…
Closure Of In-Store Travel Agencies Marks A Turning Point In Travel Retail, Says GlobalData
COVID-19 has accelerated the digitization of the travel agent model, creating more shop closures as in-store agencies switch operations online. This is a necessary adaptation to changing consumer preferences, says GlobalData, a leading data and anal…