Berlin – Between a reimagined icon in the heart of Amsterdam; a stylishly revamped former showroom in the city of El Paso, and a marriage of four historic and contemporary structures in Kyiv’s most creative quarter, Design Hotels’ newest additions e…
Hilton Grand Vacations To Acquire Diamond Resorts, Creating The Premier Leisure Operator With The Broadest Offering In The Vacation Ownership Industry
Combines largest independent timeshare company with the strength of Hilton Grand Vacations’ brand and culture. Generates over $125 million in run-rate cost synergies, expected to be achieved in the first 24 months following close. Expands and divers…
The Need for People Analytics: Driving Data in a People-Based Industry
For many of us hoteliers who have long been inculcated with a firm belief in the value of the ‘human touch’, the term people analytics may very well come across as a giant paradox – how can cold, hard numbers be used to dissect and analyse the most …
The Year of the Dog Hotel
It should come as no surprise to anyone that the pandemic has changed traveler behavior. By understanding some of the nuances of this progression, you can then more precisely target growing niches within the leisure segment, particularly in light of…
Your Hotel Guests – Your Focus
2021 is just underway, but the light at the end of the tunnel is visible. Now, many in the hospitality space are looking forward and discovering new ways to better serve their guests. While boutique hotels may not have the same resources as larger c…
Culture Is Contagious
I was recently interviewed by Yigal Adato for his mastermind group, all entrepreneurs and owners of pawnshops. We were discussing how important it is to “bake” customer service into the culture. It’s leadership’s job to define the customer service v…
The Battle For Direct Bookings Is Hand-to-Hand Combat, Not Aerial Strafing
For years now, hotels have been fighting desperately to win back market share from third parties such as Online Travel Agencies and thus reduce the cost of customer acquisition. Huge sums are spent on strategic initiatives such as ad campaigns, upda…
The Future Of Events in a Post-COVID Landscape
It has been a challenging year for everyone, and the meetings and events industry has been particularly hit hard by the pandemic. We are seeing light at the end of the tunnel now that vaccinations have begun, however we still have some time to go be…
Buckle Street Studios By Locke Opens October 2021
Minutes away from the City, Tower Bridge and Brick Lane, the newly developed Buckle Street Studios by Locke will emerge in the heart of one of London’s most lively creative hubs. The new addition to the Locke portfolio breaks with convention, featur…
Turing Locke, Eddington, Cambridge Opens September 2021
Forming part of the exciting new Eddington development by the University of Cambridge, Turing Locke is sure to set the precedent for modernity and style. The property will feature 180 of Locke’s signature fully fitted contemporary studio apartments …